I can't access my account

If you are having problems accessing Gmail, please follow the troubleshooting steps below to resolve your issue as quickly as possible.

What's preventing you from accessing Gmail?

  • I forgot my password
  • I think someone else is using my account
  • I forgot my username
  • I know my username and password, but I can't sign in
  • I can't reset my password via SMS
  • I use a Google Apps account
  • I'm having trouble with 2-step verification
  • Gmail is slow, unresponsive, or not loading
  • Another error or problem

Do you use Gmail with this account?

  • Yes
  • No

Was your username accepted?

  • Yes
  • No

What sort of issue are you having?

  • I'm getting an error message.
  • The page is refreshing.
  • I’m being asked for a verification code
  • I can’t sign in to a device or non-browser application

Please select the error message you're seeing:

  • 'The username or password you entered is incorrect.'
  • 'Your browser's cookie functionality is turned off. Please turn it on.'
  • 'Invalid email address.'
  • 'Sorry, your account has been disabled.'

Did you receive the password-assistance email?

  • Yes
  • No

Are you seeing an error message now?

  • Yes

Are you still seeing an error message?

  • Yes
  • No

Are you using one of our supported browsers?

  • Yes
  • No

Is the page still refreshing?

  • Yes
  • No

Did you set up 2-step verification?

  • Yes
  • No

Are you experiencing any of these issues?

  • Can’t sign in to device or application (for example, Outlook or Android phone)
  • I’m not receiving a code via text message or phone call
  • Codes from Google Authenticator not working
  • Text or voice codes not working
  • Application-specific passwords not working
  • I lost or don’t have access to my phone
  • I’m having a different issue

  • Can't use multiple accounts at once
  • I am trying to sign in, but I get the error 'username and password don’t match'
  • I am automatically signed in to an account, but I want to access a different account
  • I get infinite redirects
  • I don't know my username

Which account are you trying to sign into?

  • Can't sign into my Google Apps account
  • Can't sign into my conflicting Google Account

Are you trying to sign in at either www.gmail.com or mail.google.com?

  • Yes
  • No

Did this work?

  • Yes
  • No

Are you experiencing any of these issues?

  • Can’t sign in to device or application (for example, Outlook or Android phone)
  • I’m not receiving a code via text message or phone call
  • Codes from Google Authenticator not working
  • Text or voice codes not working
  • Application-specific passwords not working
  • I lost or don’t have access to my phone
  • I’m having a different issue

Which problem are you having?

  • Loading issues ( ‘Loading...’ errors, “This seems to be taking longer than usual”, “Some Gmail features failed to load”)
  • Gmail is slow
  • Links or buttons aren't working
  • Settings won't save
  • Browser gets stuck in an endless redirect loop
  • Other

Did fixing the network connection solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

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  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Did that solve the problem?

  • No
  • Yes

Please select your error below.

  • "Bad Request: Your client has issued a malformed or illegal request"
  • "Oops" (602, 500, 102, 009, 103, …)
  • "Account Lockdown: Unusual Activity"
  • I'm locked out after using POP or IMAP
  • "Page cannot be displayed"
  • Certificate error
  • "We're sorry..." (error 403)
  • Other error

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No

Did that resolve your issue?

  • Yes
  • No