# I can't access my account

If you are having problems accessing Gmail, please follow the troubleshooting steps below to resolve your issue as quickly as possible.

What's preventing you from accessing Gmail?

Do you use Gmail with this account?

Was your username accepted?

What sort of issue are you having?

Please select the error message you're seeing:

Did you receive the password-assistance email?

Are you seeing an error message now?

Are you still seeing an error message?

Are you using one of our supported browsers?

Is the page still refreshing?

Did you set up 2-step verification?

Are you experiencing any of these issues?

Which account are you trying to sign into?

Are you trying to sign in at either www.gmail.com or mail.google.com?

Did this work?

Are you experiencing any of these issues?

Which problem are you having?

Did fixing the network connection solve the problem?

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Please select your error below.

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