An incoming message was delayed or hasn’t arrived

If you are the administrator of another webmail server and your domain is having trouble sending or receiving messages from Gmail, please refer to this article instead.

Which problem are you having?

  • An incoming message was delayed.
  • An incoming message hasn't arrived.

Describe your Gmail address.

  • My address ends with @gmail.com.
  • My address is hosted by Google Apps and ends with my domain name (@mydomain.com).

Open the delayed message and take a close look at the "To:" or "Cc:" fields. To which of your email addresses was the message addressed?

  • It's addressed directly to my Gmail address.
  • It's addressed to a different account I own, which automatically forwards to Gmail.
  • It's addressed to a different account I own, which Gmail retrieves with Mail Fetcher.
  • I'm not sure, my address doesn't appear and might be in the "Bcc:" field.

Have you experienced message delays from more than one sender or domain?

  • Yes, multiple senders on different domains have sent me delayed messages.
  • No, only messages from one sender or domain are delayed.

When did the delay occur?

  • The delay happened before the message left the sending domain.
  • The delay happened between the sending domain and Gmail.
  • The delay happened after Gmail received the message but before Gmail delivered it to me.
  • There's no delay in the headers.
  • I can't figure it out.

Have you experienced message delays from more than one sender or domain?

  • Yes, multiple senders on different domains have sent me delayed messages.
  • No, only messages from one sender or domain are delayed.

When did the delay occur?

  • The delay happened before the message left the sending domain.
  • The delay happened between the sending domain and Gmail.
  • The delay happened after Gmail received the message but before Gmail delivered it to me.
  • There's no delay in the headers.
  • I can't figure it out.

Did you find the message?

  • I found the message(s) in Spam, Trash, or All Mail
  • I couldn't find the message(s) in my mail

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator