Problems with Mail Fetcher

This page is designed to walk you through all of our troubleshooting information in an orderly fashion. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following the instructions exactly will help ensure the best results.

Please choose the option that best describes your situation:

  • I'm having trouble setting up Mail Fetcher for the first time
  • I was able to set up Mail Fetcher, but now I'm receiving an error
  • There are no error messages, but I'm having a problem getting my mail (messages are missing, messages aren't labeled, etc.)
  • I'm having trouble turning off Mail Fetcher
  • I'm the administrator of another webmail server, and users on my domain are having trouble with Mail Fetcher
  • Server denied POP3 access for the given username and password
  • There was a problem connecting to [your other webmail provider]
  • [Your other webmail provider] does not support leaving messages on the server
  • Received an empty line
  • Username contains unsafe characters
  • Messages are in the wrong order
  • There are too many messages on the other server. Please delete some mail from your other account, or move it out of the inbox.
  • I can't locate my unread messages

What messages do you want to fetch?

  • Non-Gmail messages
  • Google Apps messages
  • Messages from another Gmail address

Does your other webmail provider support POP access for your account?

  • Yes, my other webmail provider supports POP access for my account
  • No, my other webmail provider doesn't provide POP access
  • No, but my other webmail provider supports IMAP or Exchange access

Please choose the statement that best matches your need:

  • I want to import old mail from my Google Apps address, in addition to fetching new messages. (There may be delays for new messages.)
  • I only care about getting mail that arrives from now on. (New messages will be transferred instantly.)

Please choose the statement that best matches your need:

  • I want to import old mail from my other Gmail address, in addition to fetching new messages. (There may be delays for new messages.)
  • I only care about getting mail that arrives from now on. (New messages will be transferred instantly.)

Please select the error you've encountered:

  • 'Connection timed out.'
  • 'Connection reset by peer.'
  • 'READ_ERROR'
  • 'The other server sent messages in the wrong order. Please contact your other provider.'
  • 'Received an empty line.'
  • 'There are too many messages on the other server. Please delete some mail from your other account, or move it out of the inbox.'
  • Other

Please select the behavior that best describes your problem:

  • Some messages never reach Gmail
  • I receive some messages multiple times
  • Some messages aren't labeled properly
  • Gmail doesn't check my other account often enough
  • Messages are garbled or show the incorrect time or sender

Is your POP server fully compliant?

  • Yes, my POP server is fully compliant with RFC 1939
  • No, my server is running a noncompliant or nonstandard version of POP

Does your network use a firewall?

  • Yes, I use a firewall, rate limiter, or load balancer
  • No, I don't use any firewalls, rate limiters, or load balancers; or the same problem occurs even after disabling or circumventing all these devices

Select your situation after reviewing the logs:

  • The POP logs show irregularities, and I haven't investigated yet
  • The POP logs don't show irregularities; or the POP logs are irregular, but I've checked for connectivity issues and can't resolve the problem