Gmail won't sync (Android)

If you're having trouble with a non-Gmail address on the Gmail app, these instructions won't apply to you. Instead, you can look up troubleshooting instructions for your specific email provider.

Here are few common symptoms of sync problems for the Gmail app for Android:

  • Can't send mail, or mail is stuck in send
  • Can't receive new mail
  • Can't open or read mail
  • Inbox not loading
  • “Account not synced” error
  • Not receiving notifications for new messages
  • App is very slow

Follow the troubleshooting steps below to help solve your sync issue.

Do you have a working data connection? To find out, try doing something else that requires an Internet connection, such as visiting a website in your mobile web browser.

  • No
  • Yes

Did turning sync off and on solve the issue?

  • Yes
  • No

Did turning on Gmail sync solve the issue?

  • Yes
  • No

Did restarting your device solve the issue?

  • Yes
  • No

Did checking your storage solve the issue?

  • Yes
  • No

Did checking your account solve the issue?

  • Yes
  • No

Did checking Gmail on a computer solve the issue?

  • Yes
  • No

Did clearing Gmail data solve the issue?

  • Yes
  • No