Can't sign in to your Google AccountSelect the issue:You've forgotten your password.You've forgotten your username or the email address that you use to sign in.You know your username and password, but you can't sign in.You think that someone else is using your account.You're having trouble with two-step verification.You can't reset your password with a code by text.You use a Google Account through your work, school or other group.You can't sign in to a Google Account for a child under 13.You can't sign in from a third-party serviceWhy can't you sign in?You get an error message.The page is refreshing.You're asked for a verification code.You can't sign in to a device or app.Have you set up 2-Step Verification?YesNoSelect the issue:You can't sign in to your device or an application, such as Outlook.App passwords aren't working.You aren't getting codes by text or phone call.Codes from texts or phone calls aren't working.Codes from Google Authenticator aren't working.Your phone is lost or you can't use it.You're having a different issue.Your security key has been lost.Select the issue:You can't sign in to your device or an application, such as Outlook.App passwords aren't working.You aren't getting codes by text or phone call.Codes from texts or phone calls aren't working.Codes from Google Authenticator aren't working.Your phone is lost or you can't use it.You're having a different issue.Your security key has been lost.Why can't you sign in?You can't use multiple accounts at the same time.You get an error message that your username and password don't match.You're automatically signed in to an account that you don't want to use.The page keeps redirecting.You don't know your username.Which account do you want to sign in to?Your account through your work, school or other groupYour conflicting Google AccountAre you trying to sign in at www.gmail.com or mail.google.com?YesNo