Troubleshoot POP problems with your mail client

Have you recently used Gmail's POP service with this client and address?

  • Yes, this address just worked recently
  • No, this address has not worked recently

Where are you encountering problems?

  • Login
  • Lockout
  • Sending
  • Downloading

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Does your client display an error?

  • Yes, my mail client shows an error message
  • No, my mail client doesn't show an error

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Choose the problem or symptom that best matches your experience

  • Some or all messages don't download
  • The same messages download repeatedly
  • I can't download to multiple clients
  • Sent messages don't download
  • Trash, spam, and chats don't download
  • My issue isn't listed

Did these steps resolve your issue?

  • Yes, POP is working now
  • No, I'm still experiencing problems

Where are you having problems?

  • Login
  • Sending
  • Downloading

Please choose a sending problem

  • Can't send test message
  • Couldn't connect smtp.gmail.com
  • Connection timed out
  • I received a bounce message
  • My issue isn't listed

Did these steps resolve your issue?

  • Yes, POP is working properly now
  • No, I'm still experiencing problems

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Did these steps resolve your issue?

  • Yes, POP is working properly now
  • No, I'm still experiencing problems

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Did these steps resolve your issue?

  • Yes, POP is working properly now
  • No, I'm still experiencing problems

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Does your client display an error?

  • Yes, my mail client shows an error message
  • No, my mail client doesn't show an error

Please choose the error or symptom that best matches your experience

  • Service temporarily unavailable
  • Password rejected
  • POP not enabled
  • Sector 4
  • Connection closed
  • Connection timed out
  • My issue isn't listed

Did these steps resolve the issue?

  • Yes
  • No, I'm still experience problems

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Did these steps resolve the issue?

  • Yes
  • No, I'm still experience problems

Did the prompt window clear?

  • Yes, the telnet test cleared
  • No, the telnet test produced an error

Choose the problem or symptom that best matches your experience

  • Some or all messages don't download
  • The same messages download repeatedly
  • I can't download to multiple clients
  • Sent messages don't download
  • Trash, spam, and chats don't download
  • My issue isn't listed