Jun 21, 2019

How can I ungroup email conversations. I really hate this feature

I do not want my email conversations stacked on top of each other. Is there a setting to change this?

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Reading and Receiving Messages,Internet Explorer,Windows

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Jun 21, 2019

click the gear picture in gmail > settings > in the general category turn conversation view off > save http://support.google.com/mail/answer/5900?hl=en

Original Poster Donna Wiggins marked this as an answer

Dewitt David

Nov 5, 2019

Have turned off the conversation view. Emails are still grouped. Can't get attachments from previously received emails in the group.

Elks65 Secretary

Dec 19, 2019

I have turned off the conversation view. Emails are still grouped. Can't get attachments from previously received emails in the group. Can't delete unwanted drafts or it deletes original email. I hate this conversation view grouping. REMOVE IT PLEASE

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Dec 20, 2019

Did you remember to click on Save Changes after turning off conversation view?

User 9150953884290303165

Jan 27, 2020

I don't have a conversation view option in G-Suite settings . It only shows me Display setting of Comfort, Cosy and Compact!

icantchooseone

Diamond Product Expert

Jan 27, 2020

User 9150953884290303165

click the gear picture in gmail > settings > in the general category turn conversation view off > save http://support.google.com/mail/answer/5900?hl=en

Karen Fireman

Jan 29, 2020

click the box in upper right that says "VIEW ALL"

Once you do - the segregation will disappear AND

You will sear your GEAR ICON too !

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Jan 29, 2020

Karen Fireman wrote: "click the box in upper right that says "VIEW ALL" Once you do - the segregation will disappear"

Unfortunately, you are mistaken. That will not undo conversation view.

Anonymous 1245

Feb 28, 2020

I have the same problem. I've turned off conversation view and my emails are still grouped. I'm on an Galaxy s10e running Android 10. And yes, I've saved the changes. It does turn off for single inbox but turns back on for all inboxes view.

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Mar 1, 2020

Hi Dave, Conversation View is an account-related setting. If you turn it off for only one account, that account will still show separate message in All Inboxes, but the accounts that still have CV on, will still form conversations. You will need to turn off CV for all accounts.

Melanie Earl

Mar 25, 2020

hi I've also unticked the checkbox for conversation view yet the conversations are still grouped. it's impossible and incredibly frustrating. there is no save button option btw. gmail designers need to get the sack, it shouldn't be this hard. please help. using Samsung S7 and gmail app.

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Mar 26, 2020

Hi Melanie, sounds like you are using the Gmail app. Things work a little differently there. You also must be using the All Inboxes view. If you look really carefully, you will see that messages to the account where you disabled Conversation View are no longer grouped in conversations, but you will need to go into each account and disable that View - it is a per account setting.

As it happens, IMO, Gmail designers should have got a bonus for including this feature that keeps conversations together - and Outlook designers were pretty quick to copy it.