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6/16/19
I NEED TO DELETE A NICK NAME THAT I CANNOT FIND. 0 Recommended Answers 5 Replies 1 Upvote
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My nick name does not appear in the settings or account information for my google/ gmail work account. I have already checked the "send mail as" and it is not in there. Sometimes when I receive emails it says "Mocha Chip" next to my email address and I want it removed. Sometimes it does not appear and it says my name. However for my work when I receive an email sent to multiple people they can all see "Mocha Chip" and I need it removed as it is a work email. Please advise ASAP!!
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6/16/19
You can change how people see your name, etc, please refer to this page.  (You cannot change the name of your Gmail account).
 
Also this page should be read.
 
And this excellent post also has options for changing names. (some of which may be covered above).
 
You can also add an alias using "+" added to your first part of the name https://support.google.com/mail/answer/12096?hl=en 
 
Have a look at any "From" and "Reply To:" names in a mail client, if using one.  (Outlook, Live Mail, Thunderbird, etc).  
 
Also check how your name is spelt in any mail apps on your 'phone.  You will actually have to open the account by pressing on the account name, and check in there.
 
You can only change your YouTube/Hangouts name three times in 90 days, then once every three months; there is no way to shorten this lockout. https://support.google.com/plus/answer/1228271
 
Look to see if your name is listed in Contacts/Address Book of Gmail and any email clients that you may use. Is it correct?
 
Check any devices - phones, tablets etc. as well, in all places that your name may be listed.
 
Finally, Google have released  this page https://aboutme.google.com/.  
 
Changes may take up to 24 hours to filter through.
 
Also, if you are sure that you did not change the name, you may have been hacked.  Please follow ALL of the steps in this guide  Even if not hacked, always beneficial to check your security settings!
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6/16/19
I have done all of these steps and I still can’t fix it. I don’t see the nickname anywhere in my account
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6/16/19
Those steps do work, but they may take, as stated, 24 hours to filter through.
 
Nothing else we can offer here, but if you find if something missed, please let us know;  will help others.
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6/25/19
It has been more than 24 hours and I changed my name multiple times to my name and people still see me as naturellessence. This does not work any other suggestions?
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6/25/19
It has been more than 24 hours and I changed my name multiple times to my name and people still see me as naturellessence. This does not work any other suggestions?
 
Nothing else to offer, sorry.
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