Aug 31, 2020
Emails not syncing past a specific date on all iOS devices
Steps taken to try and resolve include: Resetting the account in Outlook; removing and re-adding Google account to both Outlook and iOS Accounts; deleting and re-installing the Outlook and Mail apps; restarting devices between re-installs and adding accounts.
Results: In all of the above cases, emails re-synced up until Aug 24th. No new emails are being downloaded, and the Outlook app appears to hang on 'Updating...' when trying to force a re-sync after all prior emails have been downloaded.
Only thing that hasn't been done is a full device reset - however, given that the same issue exists between iPad and iPhone, it seems more like an Account issue. My only other thought is potentially doing a password change, but it that doesn't jive with the fact that the account can authenticate and sync emails to a specific date.
Any thoughts or advice welcome. Thank you!
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