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Outlook 2016 keep getting prompted for "Sign in with your Google account" every few minutes 1 Recommended Answer 119 Replies 417 Upvotes
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Access to Gmail via Outlook 2016 has been working great up to last Friday. I'm not getting prompts to 2-factor authenticate every few minutes. When adding the details in each time and providing Microsoft app and services access it goes through this loop twice before it's happy for a few more minutes. Emails are being received and sent successfully when testing.

Have tried the following steps:
Deleting the local OST file and allowing it to re-generate (synchronise)
created a new app password (https://support.google.com/mail/answer/185833?hl=en)
removed account and then re-added account details back in with app password.


Help or other suggestions gladly received!!!

Kerry
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I'm having exactly the same problem. It'll be good to hear what the problem is.
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I have the same problem. Any help would be very much appreciated!
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Also having same issue. It's never done this before and at this time there is no customer support phone number to call. Hoping to have this resolved.
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Same here. Super annoying.
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Same issue here.  I wish outllook and google could play better/  

these problems just burn hours up
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Same issue here for the last few days - my gut tells me it has to do with the latest Windows update.
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It does have to do with the latest Windows Update.  >:(  Makes me mad!!!!!!
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same problem here (22 May 19) started BEFORE the windows update.  worked fine for years before this
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Kerry
 
You need to give permission to Micro$oft to access your account;  see if that helps.
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Same... Ridiculous. Also, I have already given Microsoft permission to my account long ago. You're talking about what is described here, right? https://support.google.com/accounts/answer/3466521?hl=en

Please share a fix if you guys figure it out.
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Have you allowed for less secure apps?  Please do so, and see if that helps.  https://myaccount.google.com/lesssecureapps 
 
You may also need to clear a "captcha".  (You usually have only a 10 minute window after clearing the captcha, depending on what you are doing).
 
If using 2 Step Verification in Gmail, you may need an application  password. https://support.google.com/accounts/answer/185833?hl=en  
 
Use "recent" mode if you are using POP3 on multiple devices.  https://support.google.com/mail/answer/7104828?hl=en 
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Same here - No problem until a few days ago. Outlook downloads and sends email ok, but still prompts for my password next time I try. So it seems to be a problem with Outlook remembering my password, not with Gmail denying access.
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Same issue-
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Same problem for me too...
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Same issue.
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It appears to be an MS/Outlook (rather than Gmail) issue, according to this. Gmail IMAP is working normally on other clients (e.g. Thunderbird), MS support are supposedly working on a solution. There is a workaround proposed by a poster in the above thread.
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Giving Microsoft access is not the issue, but if you read carefully what the permission is about (reading, sending, deleting emails), you'll see this as a terrible idea.
It is not clear what is this permission for.
However, I called Microsoft for this issue and the told me to add an app password.
I already tried that, my google account is not supporting this.
Most likely, all of you got a Microsoft Office update recently (check the installed programs), and with this the problem.
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I have two GMail accounts - one for personal, and one for my job - both of which I created (ie. the "work" address isn't one created by my employer).  The "strange" thing is, after the most recent Windows update, I am only having this problem with the work-related account.  Initially, I had to log back in on both accounts, but, after providing the login info for my "personal" account, it never asked again.  As for the "work" account, as reported by everyone else, Outlook 2016 is asking for the same login info every 3-5 minutes.

While some are calling this a "Google" problem, , and others are calling it a "Microsoft" problem, the truth is, it's neither...and both.  Microsoft & Google need to work TOGETHER to resolve the problem.  Yes, the programming is entirely on Microsoft's side, but certain information needs to be provided to them by Google in order to fix the problem.  This isn't much different than when your cell phone, after an update, starts having problems, and the manufacturer blames your carrier, and your carrier blames the phone manufacturer (with that, again, it falls to both, not one or the other).

Until Microsoft implements a fix, you can always (as I'm currently "forced" to do) access your GMail via the web browser.  If you have multiple email addresses set in Outlook, I might suggest, until a 'fix' is ready, removing your GMail account from Outlook.  Honestly, I don't like having to do that, but I also don't want to be "bothered" with the pop-up constantly, as it also slows me down from accessing my other email accounts within Outlook.
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Same here - hopefully Google provides an answer soon
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I have the same problem, which started in the last couple of days - can't be exact as only happened when I returned from holiday yesterday.  

Spent an hour with Microsoft support trying to resolve it!  In the end they said either sort it out with Google or pay for Premium Support!  However, if I run Outlook in safe mode (typing outlook /safe in the Run command, the pop-up no longer appears!
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I had the same issue with Outlook (2016) the last days. Especially when using VPN. For me it helped to turn off simplified account creation as described following the link below. After restarting Outlook it will face you with the (traditional) password request. If you use 2-f-auth you might want to use a new app password.

Hope this will help you guys too. Seems like MS did some changes on Gmail Imap handling. Really not sure if this will help you but it did the trick for me. Good luck.  

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same issue. started with recent update to Outlook. constantly asking me to sign in to my google account.
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It appears to prompt whenever new mail is downloaded and for every message sent in the outbox.  It seems to be perpetual, but if you sign in several times it does go away until the next sync with IMAP.  
I did find creating a new account in outlook seems to have resolved the issue for me.
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I have been experiencing this problem for the past 9 days.   Not able to send & receive emails from Outlook & not allowing me to get rid of the prompt to sign into Gmail account.
I have 2 email account & experiencing problems with both.
I need to have this problem resolved ASAP as I notice there are plenty of other customers having the same problem.
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Yes this problem is super annoying
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Same Problem here!  Can't find a solution
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Same problem here! Also related to Windows; in this case my laptop's running of Outlook 2016 under Office 365.  Sudden problem with same symptoms reported here by other posters - i.e. with Google's repeated prompts on giving access to Windows apps 

Frustrating too that Google presents me with a version of my own Google account with a typo, which it then prevents me from permanently editing or deleting.   That secondary problem of refusing an account deletion, can only be of Google's making; ie nothing to do with Windows, it appears.

Irrelevant that Gmail's web version continues OK.

A good service answer will for Google as a massive service provider to liaise quickly & comprehensively with Microsoft, another massive service provider, and for both corporations to solve their mutual problem, probably via an improved software release. 

A poor service answer will be for Google to expect hundreds of such affected user to approach Windows individually for a solution. 

Google's urgent, definitive response invited.    Sincerely, A Thurston 27 May 2019, London, UK
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From what i've found the issue is related to accounts using app password and enabled 2-step verification.
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I've just tried to create new OL profile to test if adding account from scratch will work and it doesn't. Keep asking for account and pass (app pass won't work).

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It's impossible to use Outlook in this condition, Microsoft please provide a fix to this update issue or Outlook will no longer be a viable option.
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I agree! Outlook is now unusable
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Guys
Have had the same issue intermittently for a while now. Just found this and went off to try but when I try to edit my Outlook accounts I get 'an unknown error occurred, error code 0x80040102.
Is this Outlook or Gmail sync?
Please advise any ideas on how to fix.
Martin
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