Original Poster

Jun 28, 2020

"Gmailify is not available for this provider." for custom domain

I've bought a domain on gandi.net and get a mail account with custom domain name. I tried to link my mail account with Gmailify and got the following message:

Gmailify is not available for this provider.

I am pretty sure that the IMAP setting is on. I successfully linked the account with gmail android app IMAP option. However, I couldn't link with PC Gmailify option. I think the problem is that the android app allow me to set the mail provider to mail.gandi.net but gmailify auto detect the mail provider with my domain name.

I definitely don't want to use POP3. Is there any other option using IMAP in gmail?

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Managing Settings and Mail,Chrome

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Last edited by jp88 Jun 28, 2020

Recommended Answer

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Jun 28, 2020

Hi Jia, Gmailify is not just an IMAP connection. It will only work with a few email providers that it knows how to manage. It does not work with custom domains. To fetch messages from your custom domain, you will need to use POP.

Diamond Product Expert bkennelly recommended this

Helpful?

All Replies (9)

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Recommended Answer

Jun 28, 2020

Hi Jia, Gmailify is not just an IMAP connection. It will only work with a few email providers that it knows how to manage. It does not work with custom domains. To fetch messages from your custom domain, you will need to use POP.

Diamond Product Expert bkennelly recommended this

Charllie James Pimentel

Jul 26, 2020

The Gmailify button is disabled on my end and it says "Not available for this provider". I contacted Namecheap and they gave me instructions on what to do but it will require me to have a G Suite. Is there a way I can use Gmailify on a free Gmail account without subscribing to G Suites?

Jul 26, 2020

Hi, My email has been completely deleted.

Please guide me to return my email

Thanks 🙏🏼

Jul 26, 2020

My email has been deleted and I want that email back. Can you help me?

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Jul 26, 2020

Hi Charlie, getting a G Suite account won't change the way Gmailify works. If your domain is a forwarding only email account, just get it forwarded to your Gmail account and set up Send Mail As to send messages out.

Jul 26, 2020

My email has been deleted and I want that email back. Can you help me?

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Jul 26, 2020

Hi Farzad, please use this Ask Now link (or the one at the home page of the Community) rather than using the Reply button when your post is not related to the current topic.

Make sure to include:

A complete description your issue,
The devices and software you are using including model numbers and versions (set all the offered categories to the appropriate values)

Jul 26, 2020

What should I do?

Keith R (The Sweeper)

Gold Product Expert

My aim is to sweep up old unanswered questions.

Jul 27, 2020

Farzad, I wrote quite specific instructions. Just do that.

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