/mail/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
4/24/19
How to prevent emails from the same sender being grouped together 0 Recommended Answers 11 Replies 55 Upvotes
1 Recommended Answer
$0 Recommended Answers
I have set things up so that I am getting confirmation emails from a booking site that I have for my business. Every time that a booking goes through the booking site, the booking site automatically sends my Gmail account a summary of the booking details. What this means is that whenever I see an email from the booking site, it's a prompt to me to go to the booking site and manage that booking; assign staff to it etc. 

So far so good. 

The problem is that Gmail perceives all the emails that come from my booking site as coming from the same source, and automatically combines them into one email in my inbox. This means that it's easy for me to miss a booking, when bookings are made in quick succession.

How do I prevent Gmail from automatically grouping this one source all together? I've asked the booking site but they say there is nothing they can do.

Many thanks.
All Replies (11)
4/24/19
Gmail is not grouping by the sender, but mostly by subject line, so ask the sender if they can create individual subject lines. 
marked this as an answer
Helpful?
-
4/24/19
Thanks, if the emails that are being sent to me were manually created, that would be a good solution. However they are automatically generated on the booking site. So they all have the subject line "A new booking has been made for Agent November", so that's why they will all get grouped together.
marked this as an answer
Helpful?
4/30/19
The same thing has just happened to me. I'm paying Bills & getting emailed receipts for these Bills. Gmail is combining them all into 1 email. But this should not be the case. They are individual & separate emails that have nothing to do with each other.

They are automated emails sent from my Bank so there is no way to get the Bank to change the subject heading as it is just how the automated receipts are sent out.

Can anyone please advise further as there does not appear to be a clear / easy to use option to correct this. Or none that I can see and/or know about.

Thanks!
marked this as an answer
Helpful?
4/30/19
    click the gear  picture in gmail > settings >  in the general category turn conversation view off > save   http://support.google.com/mail/answer/5900?hl=en

 
Last edited 4/30/19
marked this as an answer
Helpful?
4/30/19
Yes but this then turns off this function on all emails, right? Some emails need to be grouped together. I don't want to turn this off if that is the case.

Why are emails that have nothing to do with each other being grouped together?

Thanks.
marked this as an answer
Helpful?
4/30/19
marked this as an answer
Helpful?
11/14/19
Online I went into settings in Gmail and turned off conversation view, but it's still groups emails from the same sender. It's problematic, because I often need to print individual emails. Emails that download to my Mail app on the Mac are grouping too, even though the grouping function is turned off in the Mail app. Anyone??
marked this as an answer
Helpful?
11/28/19
I have the same problem - I want to have automatic generated emails not added to a thread but I don't want to have threads disabled in general.
marked this as an answer
Helpful?
1/17/20
This is chaotic,GMail, and you need to figure out a way to STOP it.  My book group had a thread that was 29 emails long and had branching conversations that made it  near impossible to find a specific email in the thread.  So, I created a NEW SUBJECT line and sent it to the same people ( entering them in a different order).  I just got a reply with  all “30” previous responses from the original email included.  They were NOT to be part of the new conversation—which is why I went to the trouble of creating a NEW SUBJECT.   This is NOT OK!  I wasted an hour some months back trying to find a particular email in a combined thread and could not get it to come up.  An entire hour!  If  I make a new subject, I expect  that  the  subsequent  email will  be kept separate. In the new thread.    As it should be!  Who designs these things ?!
marked this as an answer
Helpful?
1/24/20
I have this issue too .... but strangely it wasn't like it less than a week ago.

My home security cameras are set up to email me whenever motion is detected. When I first set this up Gmail was treating each received email as a separate message and not grouping them into threads. This was OK since visually it enabled me to distinguish in my inbox "clusters" of activity (e.g. people hanging around my property) versus one-off events (e.g. birds or insects flying by).  However this can (and does) lead to a camera spamming me if a lot of activity occurs over a long period  e.g. night-time swarms of insects possibly attracted by the camera infra-red, raining leaves from trees in a storm etc

I'm in touch with the camera system manufacturer to see if I can get a fix for this problem at source but in the meantime I decided to work up a Google script which scans my inbox for incoming messages from each of my cameras and moves a message to trash if it was sent within n minutes of the last message from that camera. I can still see activity clusters but with lower density. This all worked just fine while I was developing the script but it doesn't work when I set it up to run on a schedule because in the meantime Gmail started to group the received messages into threads. And no, I didn't change my Gmail settings - Conversaton view was always set on and I want it on for most messages but not those from my cameras.

I've stopped my script running now while I try to figure this out. Curiously Gmail seems to be inconsistent about when it decides to add messages to an existing thread or start a new thread. Yesterday between the hours of 18:17 and 23:19 it put 79 emails from one of my cameras into a single thread, then inexplicably when the next message came in from the same camera (also at 23:19) it created a new thread and added all following emails from that camera to the new thread. No motion has been detected for several hours so I'm waiting to see which thread the next email goes to or if it starts a new one. (*UPDATE* just seen some new emails added to the second thread about 7 hours after the previous last message in that thread).

I read the post https://gsuiteupdates.googleblog.com/2019/03/threading-changes-in-gmail-conversation-view.html dated March 2019 which describes a change to the conversation threading criteria. I only wrote my script this week so unless they made another change I haven't seen I assume these criteria still apply. So the messages from my cameras *do* meet the following criteria:

"A message has:
a.The same sender or recipients,
b.The same subject,
c.And is sent within one week of an earlier message in the thread."

but crucially they *do not* meet the new criterion introduced by the change i.e. they do not have a Reference header which references IDs of previous messages. The cameras send every email independently of other emails, so on that basis I believe the original non-threading behaviour was correct and the new behaviour of threading unrelated emails is incorrect.

I don't know whether it's relevant but the above-cited notification from Google references G Suite. I use the free apps but I don't know whether Google makes a distinction between the free product set and the paid-for suite at this level of code functionality.

It looks to me like some folks at Google are tinkering behind the scenes in connection with this issue thread but aren't offering any insights by posting to it.
Last edited 1/24/20
marked this as an answer
Helpful?
1/25/20
So several more hours have passed since my last posting and since then I have received several hundred emails from my cameras. The interesting thing now is that they are still being put into a thread but each thread is terminated at exactly 100 messages. The precison of the thread size strongly suggests to me  somebody at Google introduced some logic to cap a thread at 100 messages. Why they would want to do that is anybody's guess but it increases my suspicion that somebody is tinkering around with the message threading logic and doing so in a production environment which is pretty bad IT practice. As is failure to communicate with your users (even those of us who aren't paying for the service).
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/mail/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/mail/profile/0?hl=en