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how do I move gmail Promotions emails to my Primary "Update" labeled incoming mail? 0 Recommended Answers 19 Replies 320 Upvotes
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how do I move gmail Promotions emails to my Primary "Update" labeled incoming mail?
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If you see a message in your inbox or another tab that you want in a different tab, all you have to do is drag and drop it into the other tab. Another way to do this is to right-click a message   After you move a message to a different tab, a message above your inbox will ask if you want to undo that action or choose to always put messages from that sender in the tab you chose.   The conversation has been moved to " category-name".  Undo   Do this for future messages from  XXXX @ yyy . zzzz ? Yes

  another method is to use a filter and tick the box for "categorise as"  

 
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E-mails will not drag from "promotions" to inbox.
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so use a filter 
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I used to be able to drag them to Primary and it isn't working now.  What gives?
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works for me
 
    try some basic troubleshooting things  :  
 
press F5 to refresh gmail  
 
if still no good :   log out of gmail. Clear your browser's cache and cookies  >> https://gmail-issues.blogspot.co.za/2017/08/clearing-cache.html
 
update your browser to the latest version. close and re launch your browser. log into gmail here    https://mail.google.com  
 
if still no good :   Try disabling any browser extensions and starting the browser again ( also try incognito / private browsing / safe mode / reset firefox )
 
Try starting GMail without any labs you might have enabled (use https://mail.google.com/mail/?labs=0 to do that)
 
Temporarily disable your anti virus  ( and firewall )
 
Try another browser to see if the behaviour persists
 
Try another computer to see if the behaviour persists
 
Try another internet provider
 
If you use a router try bypass it and 'go direct to the wall'
 

some people have even reported that SHUTTING DOWN   their pc ( NOT just restarting it ) or changing their themes fixes some issues , and also try changing your zoom levels :   hold down control and press + a few times to enlarge hold down control and press - ( minus )   a few times to reduce hold down control and press zero to reset ( on a Mac use Cmd instead of Ctrl )
 
  and some people have even reported that removing their signature fixes some issues
 
  turning off/on  hardware acceleration in your browser may also help  >> http://www.tech-recipes.com/rx/53337/disable-hardware-acceleration-in-mozilla-firefox-chrome-and-internet-explorer/  
 
you may need to disable plain text:    
  1. Click Compose.
  2. Click More options More options drop-down arrow.
  3. Deselect "Plain text mode."
  if still no good run a full antivirus scan . and the following free tools can be used to try and clean a computer infected with adware/malware that may not be cleaned by the typical anti-virus program.  
 
LavaSoft Ad-Aware - http://www.lavasoftusa.com/
 
 
 

final option  - backup your bookmarks and uninstall the browser and download a fresh copy
 
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I never used to have this problem until a few weeks ago. I am receiving all of my promotions emails into my primary inbox. I have tried the drag and drop from primary into promotions. The pop up that appears, I select 'YES' to 'Do this for future messages from xxxx@yyy.zzz'. I am still receiving all of these promotions in my inbox despite selecting that option. A lot of the emails I am receiving has unique characters as the sender emails so they cannot recognize the email.

This is very frustrating bc my primary inbox is being flooded with unwanted mail. 

Please help.
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sorry no idea 
 
 

please click here https://support.google.com/mail/thread/new?hl=en to post a NEW detailed question and someone will help you    
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Thanks! Right click on the unopened email string allowed me to move to inbox :)
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I cannot move from Promotions to Inbox.  For some reason, gmail is now sending emails that belong in Inbox and has always been delivered there to Promotions.  Funny thing is, I have to SEARCH to find them.  I need these emails delivered into my Inbox as they are a group email for research.
I have tried everything suggested and nothing is working.
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