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Recover account with 2factor verifying set after changing phone #s 1 Recommended Answer 5 Replies 6 Upvotes
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I need help accessing my primary email which I lost access to through domestic violence when my husband broke my phone last February, the email is my primary and it was set up to use 2 factor identification through my cell phone that was damaged from the abuse and after this incident I got a new number, stupidly thinking I would be able to access it through the backup secondary, but failed to realize I had also sent up two factor verification on that account as well, and that I had used the first address I listed, my primary, as a backup, and in doing say created an accidentally impenetrable back and forth loop I have been unable to bypass for over a year now. The primary was created in February 2014, to the best of my recollection, and the s was created approximately May 2015. It's possible that either account may have an alternate # listed which I am still able to access, and depending on what is asked I will do my best to verify any further verification questions you may ask of me, if this information isn't enough.

I have tried to reset online via automated recovery, a d am now working with a rep to recover, and even have contacted phone companies in an attempt to purchase ownership of my old phone number listed on these accounts to gain access to them.
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This is where you use one of the backup codes you were instructed to save when you enabled 2-step verification on the account.  Those codes are for exactly this sort of situation and would have you back into the account in seconds (https://support.google.com/accounts/answer/1187538).   Even a backup phone number would have fixed this (it could have been a voice/land-line).  Lacking backup codes, the only option is to use the account recovery form (verify your identity) to try and regain access to the account.
 
The only account recovery option Google provides starts at https://accounts.google.com/signin/recovery  (accounts can not be recovered through this forum or by contacting Google).  Assuming you posted here because account recovery isn’t working, researching more accurate answers and using a known computer/IP-address will help.  You also need to read the following resources:
Unfortunately, if you can’t use the provided method to prove ownership of the account Google will not give it to you.
 
Anyone else having a similar problem needs to create their own thread for their situation as this thread is only for the original poster's case.
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At least 1 of my 2 inaccessible accounts does have a secondary number on it, because after I verify the lost phone number, and tell it to try another option when it wants to send codes the next step is asking me to confirm a partially shown phone number, which is my secondary, and I enter the number that matches the digits shown, and it doesn't ask me to confirm a code at the next step, and instead tells me that I wasn't able to verify enough information to prove ownership at this time, but welcomes me to submit an additional request later if I am able to verify additional information.
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The entire reason I am locked out of my accounts is due to the 2 factor verification setup while still involved in a domestically violent marriage. Last February, 14mos ago he smashed my phone, which I believe was through Net10 and likely was an Alcatel. (At that point I'd been through 37 phones in the past 2 years, and wasn't trying to spend money on an investment I knew wouldn't last me long.) And we also had home internet through AT&T. I did have a laptop, but he had smashed it a month before, and some months later a friend repaired the laptops remains for me to be usable on am external monitor for me, only be destroyed by him again just days later. It was a Chromebook, and made by Acer. If our home network was still in use it would've been At&t still, but I think by that time it was cutoff and we would have been using a Hotspot from MetroPCS, or possibly from At&t Mobile. So it's not exactly an option due to the level of destruction back then for me to mirror device, and ISP, however my physical location, being in my house, is still the same.
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OK, that sort of answers the second question (about a known device/location), but not the first question.
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