2 days ago

Gmail account recovery

My Gmail is lost and 2 step verification could not be done. Please help me.

The image is not visible due to forum settings.

Details

Managing Settings and Mail,Other Browser,Android

Soft locked

This question is soft locked and only Product Experts and the original poster can reply.

Community content may not be verified or up-to-date. Learn more.

All Replies

E.J

Platinum Product Expert

Contributor - Volunteer

2 days ago

Hello,

Without registered recovery options or access to active/working recovery phone or email address and other verification details such as back up codes, last used password, most likely (almost zero chance) your account can not be recovered.

If you have password and access to active/working recovery options, it is recommended to:

use automated online account recovery from previous location/ip address where you accessed your account
with device or computer that you normally used to access your account as Google will also check it in the backend.
The link for automated online account recovery: https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin

There is no live assistance/ direct support via phone or email. Automated online account recovery is the only option provided by Google to recover your account. If you are unable to recover your account via account recovery, then the account is lost. Google does not provide other ways.