Mar 30, 2019

Google Prompt not working on iPhone - I get the prompt, but tapping YES does nothing

Tapping yes on google prompt but nothing happens to sign in. I use the Google App on my iPhone (iOS 12) and have tried to setup Google prompt for 2 part authentication. when I try to set it up, I get the alert on my phone, "Is it you?" and tap yes, but nothing seems to then happen on the computer. After a few mins, the alert "This is embarrassing, something went wrong" appears in my Google Account settings. It does appear to work with another account on another phone so is there something I need to reset or clear a cache or something?

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Last edited Mar 30, 2019

Recommended Answer

Somnath

Diamond Product Expert

Diamond Product Expert and Mentor for both Gmail and Google Account.

Mar 31, 2019

Odd! Can you please answer the following:

Is this happening for one or all accounts in your device?
If you receive prompts in multiple devices for that account, is it working in other devices?

Original Poster AdamHere marked this as an answer

Helpful?

All Replies (36)

Somnath

Diamond Product Expert

Diamond Product Expert and Mentor for both Gmail and Google Account.

Mar 30, 2019

Have you checked if removing the prompt and setting it up afresh helps?

Steve Passmore

May 22, 2019

Same issues here... Hope it magically starts working...

FVD

Jun 13, 2019

Try closing/quitting your gmail app.

That fixed it for me

Tony Nguyen 3944

Jun 26, 2019

Almost identical story with User 10833533308128834075. I sent my Pixel 2 XL back for warranty replacement. I transferred the data from my old phone to my current one. Factory reset that one and sent it back. Everything seems to sync just fine but on my primary account, when I get the Prompt on my phone and tap it, it doesn't do anything. Thankfully I can still use SMS as my 2 step verification but I would like to have Prompts working again.

I have a Google Pixel 2 XL.

Gmail version 2019.05.26.252424914

Android 9 Build Number PQ3A.190605.003

Last edited Jun 27, 2019

Tony Nguyen 3944

Jun 28, 2019

After trying some lengthy workarounds, deleting the account, and signing back in, none of those worked. Ultimately I did a factory reset on the phone. Only signed into the problem account at first and now Prompts at working again for me.

Ronny b

Jul 17, 2019

I have same problem with my pixel 2 XL

Have try everything nothing working only doing with my main account

The image is not visible due to forum settings.

Last edited Jul 17, 2019

jadedjadedusk

Jul 30, 2019

I'm having this issue on my LG G8. Android version 9.

Last edited Jul 30, 2019

K Panchal

Aug 17, 2019

Hello,

I am using Samsung Galaxy J7 Pro, and facing same issue.

I tried to clear cache & data in all Google apps, re set up Google account.

But same problem.

Please do needful.

Somnath

Diamond Product Expert

Diamond Product Expert and Mentor for both Gmail and Google Account.

Aug 17, 2019

@Kiran Panchal

This thread is iPhone related, as yours is an Android device, please consider creating your own thread by clicking on this link - https://support.google.com/mail/thread/new?hl=en

Vicky Lee

Sep 29, 2019

Having the exact same issue after iPhone upgrade from iPhone7 to 11Pro (iOS 13.0). Tried signing out and deleted all google accounts on my old phone as well as new and retried the 2FA google prompt on the new phone, no luck. Always getting the "This is embarrassing" error message after trying to enable the prompt.

One thing I noticed is the Signed in Devices list - whenever I signed into my new phone (iPhone 11 pro) this device gets picked up and displays as Signed In, while the Device Info is always showing as iPhone 7 with all the incorrect history associated. Please fix this ASAP.

The image is not visible due to forum settings.

Last edited Sep 29, 2019

Alvin Au

Oct 1, 2019

I have the same issue Vicky Lee is facing. My google account is able to detect my ipad (iOS 12.4) & iphone (iOS 13). However, everytime I try to enable google prompt, it keeps showing error message.

"Well, this is embarrassing It looks like something went wrong. Want to try that again?"

Please help!

Vasily R.

Dec 1, 2019

How the F*** do i add my Iphone 11 PRO Max to the stupid google prompt bullshit, Im so tired of getting the pop up on my old ass LG G5, i dont use that phone and use the apple phone, and want it to be on my account, i have installed the stupid google app and signed in to my google account and when i go to add the phone nothing happens it just keeps detecting LG G5, or i have option to just have ALL phones i add to account on, i dont want all phones, i just want this apple phone, and google doesnt even have live support, this tech company is a cancerous plague on the world, and they dont even help us when we have issues, PISSING ME THE F*** OFF!!!

Anthony123

Dec 11, 2019

Same issue as Vicky Lee above. Signed out and deleted Google accounts for old iPhone 7 Plus. Signed in on new iPhone 11 Pro. But Google Devices List insists on continuing to name the 11 Pro as my old 7 Plus with incorrect history - no matter how many times I sign everything out, change passwords, reboot, etc etc etc. It has rendered Prompts impossible and I now just keep getting the "Well, this is embarrassing" error.