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Can't add Office 365 account in the Gmail app in Android
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2 Recommended Answers 35 Replies 79 Upvotes Hello
I contacted Google support, they suggested to leave a feedback, so I thought to post my problem here aswell.
Steps to reproduce the issue:
1. Open Gmail app in Android
2. Open the hamburger menu
3. Tap "Settings"
4. Tap "Add account"
5. Tap "Exchange and Office 365"
6. Enter email address (O365 business address) and tap "next"
7. I am redirected to "login.microsoftonline.com" login page, where I enter my password and login (modern authentication)
8. I am prompted, with a screen, where I can grant permission to the Gmail app to access my O365 mailbox (Oauth2 access). I tap "Accept"
9. I receive an error message "Can't add your personal email to use a personal email account, tap X at the top of the screen and choose Outlook, Hotmail and Live" (screenshot at the bottom)
Steps taken to investigate:
Opened a case with support Case number: 7-9738000028624)
Tryed to add multiple accounts, tryed to add accounts on multiple factory fresh phones, other email apps works fine (Outlook for Android, Nine)
If anyone has a solution, or has the same issue, please post it here
Thanks!

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