Known Issues

Logging In

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Top of Gmail page appears cut off

If you notice that the top of your Gmail page appears to be cut off so that you're unable to view the Gmail logo, top links, and 'Search Mail' and 'Search the Web' buttons, please disable AdBlock for 'mail.google.com' or disable the AdBlock browser extension.
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'Oops 009' partially loads inbox in small rectangle

Some users have experienced their mail loading in a small rectangle at the top, left corner of their screens. As a workaround, we suggest that Firefox users disable the Megaupload extension and that Internet Explorer users try signing in from Firefox, available for free download here, or from Google Chrome, available for free download here.
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Inbox won't load. Directed to our 'basic HTML' view

If you get stuck on 'Loading...,' we suggest first trying our troubleshooting steps. You should be able to use the 'older version' of Gmail or the basic HTML view while we work to resolve the issue.
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Notifier cannot connect to mailbox with 'Always use https' setting enabled

*Note: If you've enabled the 'Always use https' setting in Google Mail, you'll need to install a patch for the Notifier to work with this setting:
  1. Download the patch (.zip).
  2. Open the folder.
  3. Double-click the notifier_https.reg file.
  4. Click yes when you're asked to confirm if you want to add the information to the registry.
  5. Restart the Notifier.

If you decide you no longer want to use the https setting, you'll need to install the other file included in the download to reset the Notifier. Use the same method as above, except with 'notifier_https_undo.reg.'

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"Archive", "Report spam", "Delete", and other buttons are lined up vertically and covering parts of the Gmail page

If you're using Internet Explorer, IE has a compatibility view that may affect the way Gmail is displayed. To fix this, follow the instructions here: http://mail.google.com/support/bin/answer.py?hl=en&answer=181472.
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Loading problems with IE8

If you're having trouble loading Gmail using Internet Explorer 8, please make sure you have all available browser updates installed. You can do this by going to http://www.microsoft.com and searching for "Microsoft Update".
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Connected applications may cause slowness and errors

If you're seeing frequent slowness and errors in Gmail, check your connected applications list for services that may be making frequent requests to Gmail.
  1. Go to security.google.com/settings/security and sign in.
  2. Click Manage access under “Connected applications and sites.”
  3. Click the Revoke Access button next to these services to improve Gmail's performance.
If you continue to experience slowness, you can try further troubleshooting steps.

Chat and Contacts

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Last digit of phone numbers is cut off

Firefox 3.6.8 users who have set a larger browser font size may not see full phone numbers in the Contact Manager. To resolve this problem, reduce your font size to 14. We're working to resolve this issue.
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Names and other text display as 'undefined'

If you see names in your Chat list or messages displayed as 'undefined,' or if you see 'undefined' between the 'Save' and 'Discard' buttons when composing a message, please upgrade your Better Gmail Firefox extension to Better Gmail 2. If you have Greasemonkey enabled in your browser, please disable the 'Gmail Conversation Preview' script to resolve the issue.
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Updated picture shows up in Settings but old picture still shows in my Chat list

If you've updated your picture in the 'General' tab of your Gmail settings, but when hovering over your name in your Chat list, you still see the old picture, check to make sure you haven't set a picture for yourself in your Contacts list. Click 'Contacts' on the left side of the page and search for your Gmail address. Select the entry for your address and check the picture on the right side of the page.
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Text entry space isn't visible when starting a chat

If you're not able to use chat after upgrading to Gmail's new look, please make sure to update your subscriptions in the AdBlock Plus browser extension.
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Circles information inaccurate over http

When you open contact entries in Gmail's contact manager, you can see an indication of any circles to which that contact belongs. If you have selected the option to use an http connection for Gmail, this circle information will be inaccurate. To show the correct circle details, change your setting to "Always use https."

Composing and Reading Mail

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No option to use inbox categories

If you have over 250,000 messages in your inbox, you won't be able to turn on inbox tabs until you have fewer than 250,000 messages in your inbox. 

Archive or delete messages

To get below this limit, archive or delete messages in your inbox. Keep in mind that archived messages stay in your account, but deleted messages will be automatically deleted from Trash after about 30 days.

Learn how to archive many messages at once.

See how many messages are in your inbox

In Gmail, replies are grouped into conversations and the inbox count in Gmail shows the number of conversations rather than the number of of individual messages. Here's how to see exactly how many messages are in your inbox:

  1. Open Gmail.
  2. Click the gear in the top right.
  3. Select Settings.
  4. Scroll down to Conversation View (stay in the "General" tab).
  5. Choose Conversation view off.
  6. Click Save Changes at the bottom of Gmail.
  7. Back in your inbox, look at the number of messages in your inbox (located above your messages, on the right). If you have multiple inbox sections, make sure to include each section's count.
  8. When you're done, go back to settings and turn Conversation view on to get your inbox back to normal.

Turn on inbox categories

When you have fewer than 250,000 individual messages in your account, turn on inbox categories:

  1. Open Gmail.
  2. Click the gear in the top right.
  3. Select Configure inbox.
  4. Check the boxes of the tabs you want to see.
  5. Click Save.

Learn more about inbox tabs.

 

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Dragging attachments to save them does not work in Chrome 32 or higher

In previous versions of Chrome, it was possible to download attachments from Gmail by dragging and dropping them to the desktop. While we work on resolving the problem, please use the download icon Download attachment icon on your attachments to save them.
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Stuck on 'Loading...' when opening messages

We're aware of an issue where users receive a 'Loading...' message when trying to open an email. We are currently investigating the issue.

In the meantime, please try clearing your cache and cookies, using another browser, or using the basic HTML version of Gmail.
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Messages are improperly threaded

At this time, you can't manually merge or separate messages from conversations.
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Thumbnails for attached images don't display

Users report that thumbnails will stop displaying and be replaced by an icon. The problem often resolves itself and then reappears. In the meantime, clicking the 'View' or 'Download' links will enable you to see the images.
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Attachment downloads lead to a blank screen when Tab Mix Plus is installed

In your Tab Mix Plus settings, select Prevent blank tabs when downloading files. If this doesn't resolve the issue, we suggest disabling the extension.
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Oops 103 errors

Please try logging in to your account through our secured interface, available via https://mail.google.com. Be sure to use this exact URL, with no characters after '.com.' If this resolves the issue, we suggest that you enable the 'Always use HTTPS' setting in your account. 
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Gmail layout is stretched out or distorted

If your Gmail page looks distorted or buttons appear cut off, you may be using the Internet Explorer browser with Compatibility View enabled.

If Compatability View is turned on for google.com, your Gmail page layout may appear strangely. Learn how to adjust your Compatability View settings to ensure Gmail displays correctly, or try using Gmail with one of our other supported browsers.

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Can't add attachments in Google Chrome

If the "Attach a file" link is unresponsive in Google Chrome, first make sure you are on the most recent version of Google Chrome.

If your browser is up to date, check your anti-virus software's (ex. Kaspersky, ESET) settings for "SSL scanning" and make sure this setting is disabled.

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Paperclip icon is missing from certain messages; "has:attachment" search not working properly

We're aware of an issue that's causing the paperclip icon for attachments to disappear. This issue is also causing the "has:attachment" search query to not display these messages in your Gmail search results. Rest assured, no attachments or messages have been lost, but we appreciate your patience as we work to resolve this problem.
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Circles search not bringing up correct results

If you're using the circle:name search at the top of your Gmail page to search for messages from a specific circle's contacts and the search is not working or you're not receiving accurate search results, please disable the Apps Search lab. You can disable labs in the 'Labs' tab of your Gmail settings.
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Some filters change behavior

If you create filters with unsupported rules, the filter's behavior may change without warning. Make sure you only use supported terms to create your filters. For example, symbols (*,#,etc.) and before/after are not supported.
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Oops 503 and 717 errors

We’re working on resolving issues with IMAP that causes some users to see these errors when accessing their Gmail through the web. They may also experience delayed mail. This is caused by the IMAP client accessing a folder with a very large number of messages in it.
We suggest the following workarounds:
  • Ensure all IMAP folders you access have a limited number of messages in them by moving messages to other folders or archiving them. For best performance, we recommend limiting your folder to less than 20,000 messages.
    Note: Using the advanced IMAP setting to limit messages visible to IMAP will not help for the current issue.
  • Unsubscribe from large folders in your IMAP client, if your client supports this.
  • Typically, the ‘All Mail’ folder is the largest. The only way to limit its size is to delete your mail, which we don’t recommend. Disable access to the ‘All Mail’ label in your Gmail Settings in the ‘Labels’ tab. Uncheck the ‘Show in IMAP’ checkbox for ‘All Mail’ and any other large labels.
    Note: BlackBerry’s Enhanced Gmail Plug-In requires access to the ‘All Mail’ label. If you disable access and need continued access to your mail on your Blackberry device, you’ll need to switch to a regular IMAP setup. Follow the instructions for Google Apps Accounts here.
  • Revoke 3rd party access to your account for any websites that access your account through IMAP.
  • Disable IMAP in your Gmail Settings in the ‘Forwarding and POP/IMAP’ tab.
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Extra space between lines when pasting text from Word

When you copy and paste text from Microsoft Word 2007 into Gmail, extra space may be added between lines. Here are three ways to avoid this problem:

  • Hold the Shift key when you press Enter to create line breaks in Word.
  • Change Word's default style settings to the Word 2003 style.
  • Change your paragraph format settings in Word to add a 10pt space after each line.
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Scrollbars disappear when using Gmail in a small browser window

Bottom and right side scrollbars disappear when Gmail is viewed in a small browser window. We're investigating the problem. In the meantime, please resize your browser window to make it larger, if possible. You can also use the arrow keys on your keyboard or your mouse's scroll wheel to navigate your Gmail page.

POP, IMAP and Sync

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IMAP clients timeout or crash when downloading very large folders

IMAP clients aren't always designed to handle the huge amount of mail that users store in Gmail. If you have thousands of messages in your labels, we recommend doing some housework to clean up your labels in the web interface. Remember, the web interface shows counts of threads, not messages.
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IMAP client stopped syncing mail from the server

If you are experiencing problems with your IMAP client, try changing the visibility of “All mail” and “Drafts” labels from the settings:

  1. Click the gear icon in the upper-right and select Gmail settings on the top of any Gmail page.
  2. Select the Labels tab.
  3. Ensure that the "Show in IMAP" checkbox is selected for both "All mail" and "Drafts".
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Problems with country hostnames like "pop.gmail.com.br"

You might experience problems with your POP or IMAP client if you're using a Gmail hostname other than pop.gmail.com, smtp.gmail.com, or imap.gmail.com (such as smtp.gmail.com.br or www.gmail.co.in). We no longer support these country-specific hostnames for POP or IMAP since they were enabled accidentally.

To get your email client to work again, change your POP settings or IMAP settings to use the appropriate hostname from the three above.

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"A message in your account was listed with an invalid size. It has been left on the server."

We've aware of an issue where you might be seeing messages with the text,"A message in your account was listed with an invalid size. It has been left on the server" when fetching or importing messages from another Gmail account.

We’re working to resolve this issue, but in the meantime, you can use email forwarding to automatically send messages from one Gmail account to another.

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Message size is shown as 0 bytes

If you use POP or IMAP, we're aware of an issue where messages in your are shown to have a size of 0 bytes. Rest assured, the messages are there and nothing has been lost. We’re working to resolve the issue to display the correct message size.
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I see an error message when trying connect to Gmail, Calendar, and Contacts on Windows 8 or Windows RT

If you see an error message when trying to connect to Gmail using the Mail app on Windows 8 or Windows RT, see below to learn how to access your Gmail, Google Calendar, and Google Contacts on your device.

Error message: “Unable to connect. Ensure that the information you have entered is correct.”

Gmail options
  • Open Gmail in your web browser. Go to mail.google.com in your web browser and sign in.
  • Use the Mail app. When adding a new account to the Mail app, make sure that Include your Google contacts and calendars is unchecked.

Google Calendar and Google Contacts options

View your Google Calendar and Google Contacts in your web browser. Go to www.google.com/calendar and www.google.com/contacts in your web browser and sign in.

Google Apps options

If you are a Google Apps user, please contact your Google Apps administrator to ensure that Google Sync is enabled for your account.