4/2/17
Original Poster
Krishnendu ShekharAccount recovery (Used Google Voice number as recovery phone number)
I just changed the password of my Google account. However, I had two step login enabled. My mistake was that I was using my Google Voice number as my account recovery phone number.
Because of the change in password, I was logged out of my account on my Android phone. Now I cannot get the verification number as a text on my Google Voice number. Hence, I am stuck in a loop.
Because of the change in password, I was logged out of my account on my Android phone. Now I cannot get the verification number as a text on my Google Voice number. Hence, I am stuck in a loop.
Is there any way this can be resolved?
Additional information:
I have not forgotten my current password and I also have a recovery email account attached to my primary Gmail account to which I do have access to.
Additional information:
I have not forgotten my current password and I also have a recovery email account attached to my primary Gmail account to which I do have access to.
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All Replies (3)
4/2/17
bkc56This is where you use one of the backup codes you were instructed to save when you enabled 2-step verification on the account. Those codes are for exactly this sort of situation and would have you back into the account in seconds (https://support.google.com/accounts/answer/1187538). Even a backup phone number would have fixed this (it could have been a voice/land-line). Lacking backup codes, the only option is to use the account recovery form (verify your identity) to try and regain access to the account.
The only account recovery option Google provides starts at https://accounts.google.com/signin/recovery (an account can not be recovered by posting here or contacting Google). Submitting more accurate answers and using a known computer/IP-address will help. This post provides an overview of how account recovery works (you NEED to read this) https://productforums.google.com/forum/#!category-topic/gmail/SzwFXkqLvr0 and this article provides many more details on the process (you SHOULD read this) http://gmailaccountrecovery.blogspot.com/
4/2/17
Original Poster
Krishnendu ShekharI do have a backup phone number associated with my account. However, I do not see an option to receive the verification code on that number.
I also have a recovery email associated with the account.
I get this message when I try to recover my account through my recovery email.
Google sends me a verification code to my recovery email. When I type that in and press enter, I get the message that they will get in touch in a few days.
I also have a recovery email associated with the account.
I get this message when I try to recover my account through my recovery email.
- Enter an email address you can check now. It helps if you use an email you’ve already added to this account.
- Google will send a verification code to that email.
- Enter the verification code here.
- If Google can verify that this account belongs to you, you’ll see instructions to help you sign in.
Google sends me a verification code to my recovery email. When I type that in and press enter, I get the message that they will get in touch in a few days.
4/2/17
bkc56Having an e-mail and phone configured for doing a password reset is not the same thing has having multiple numbers configured for 2-step verification. You can't use a recover phone/e-mail to receive a 2-step verification code, although they should both help with account recovery.
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