12/6/11
Original Poster
sumrall.t.mGmail's new look: Do Not Want!
4 Recommended AnswersI do not like Gmail's new look. Many, many other people do not like Gmail's new look.
I have read that the old look will be "retired" soon. My question is, why? Why forcibly retire a look that many users tell you they prefer?
Please do not force us to switch to a new (and might I add, hideous) interface if we don't like it. Changing things for the sake of changing them, despite quite a bit of negative feedback, and more importantly, without giving users the choice to not have their interface changed, is a horribly blind management decision. I stopped using my Google Reader after the layout switch. I will stop using Gmail if a new layout is likewise forced upon me. Users want choice and ease-of-use. If you take away that choice and force users to adapt to a new look they may not like, you will lose users. (And I doubt you will be attracting new users based solely on the dubious merits of the new look.)
I sincerely hope Google is rethinking their plan to forcibly retire the old look. I am not the only user who hates the new look and will be perfectly happy to migrate to another email provider if it becomes apparent that my concerns do not matter to Google.
Also, an addendum: I also deeply resent being pestered by that "Switch to the new look" button. Closing it once should be more than enough indication to Gmail that I'm not interested. Making that button a permanent fixture every time I log in to Gmail is irritating, and seems pretty disrespectful of your users' wishes. If I'm not going to have any choice about being forced into the new look, at least let me permanently hide that button for my last few weeks of enjoying Gmail. For pete's sake.
I have read that the old look will be "retired" soon. My question is, why? Why forcibly retire a look that many users tell you they prefer?
Please do not force us to switch to a new (and might I add, hideous) interface if we don't like it. Changing things for the sake of changing them, despite quite a bit of negative feedback, and more importantly, without giving users the choice to not have their interface changed, is a horribly blind management decision. I stopped using my Google Reader after the layout switch. I will stop using Gmail if a new layout is likewise forced upon me. Users want choice and ease-of-use. If you take away that choice and force users to adapt to a new look they may not like, you will lose users. (And I doubt you will be attracting new users based solely on the dubious merits of the new look.)
I sincerely hope Google is rethinking their plan to forcibly retire the old look. I am not the only user who hates the new look and will be perfectly happy to migrate to another email provider if it becomes apparent that my concerns do not matter to Google.
Also, an addendum: I also deeply resent being pestered by that "Switch to the new look" button. Closing it once should be more than enough indication to Gmail that I'm not interested. Making that button a permanent fixture every time I log in to Gmail is irritating, and seems pretty disrespectful of your users' wishes. If I'm not going to have any choice about being forced into the new look, at least let me permanently hide that button for my last few weeks of enjoying Gmail. For pete's sake.
Operating system (e.g. WinXP): WinXP, Win7
Program and version you use to access Gmail (e.g. Internet Explorer 9 or Outlook 2003): Firefox
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Recommended Answers (4)
12/9/11
AlexGawleycharmel444
We just found a bug in our upgrade code that caused the divider between chat and mail labels to be set at the incorrect default height (it's way too high). We're working on a fix now, but in the meantime, you can drag the line between chat and your labels down and you should reveal some of the labels that you are missing. The divider will remember your preference for the height going forward.
I hope this helps and I'm really sorry about the bug. We're working to fix it as soon as possible.
Alex.
12/9/11
AlexGawleyHi folks
Thanks for continuing to give feedback. I really appreciate both your candid responses and your patience.
Reading through your comments there were a couple of themes that came up that I want to respond to that I hope will be helpful for some of you.
First up, a bunch of you mentioned that you didn’t like the color palette of the new look. We know that everyone has different tastes and so we added a bunch of color themes to the new look (as well as carrying over most of the existing ones). Please do try out the themes to see if there is one that you like better. I really like the Blue theme.
Some of you also mentioned contrast, particularly for users that don’t have perfect vision. For this case we’ve created a new High Contrast theme which will launch really soon. It has black text, darker lines between sections of the page and increased contrast between read and unread messages. For those of you who are having trouble with these aspects, we think the new theme will help.
You get themes from the Mail Settings cog (the bottom one for those of you that don’t have the new Google Bar). I saw that a bunch of you are annoyed about the fact that there are two cogs. One is in the old Google Bar and the other is in Gmail itself. The bottom Mail Settings cog is comprehensive and will (once the new Google Bar completes its roll out) be the only settings cog in Gmail in the future. As of today there’s no need to use the top settings cog and we hope to be able to remove it very soon.
Also in the Mail Settings cog is the Density controller. During our testing we got lots of feedback that users wanted to control the information density in Gmail. The Density controller lets you increase the amount of information you see on the screen. For smaller screens we do this automatically, but many users want to set this themselves even if they have a larger screen. I’d encourage you to check it out if you haven’t already. If you’re still not happy with the new look, the opt out setting is in this same cog too.
In addition to these comments, I wanted to give you a little more insight into the testing that we did before launch. Before we allowed a single user to opt in we ran a number of user experience studies where we simulated the automatic migration flow. We also ran extensive tests inside Google. If you want to read more about this then you can check out our blog post on user experience testing here:
http://gmailblog.blogspot.com/2011/11/how-real-users-helped-us-develop-gmails.html
Finally, sumrall.t.m asked about the “Try the New Look” promo at the bottom right of the screen. We did consider putting that in a bar at the top of the screen, but users told us that overall they found that more intrusive than the bottom right. The bottom right promo (inexplicably, we call this the “underbar”) can be dismissed for the duration of a session but comes back after a reload. We’re working on a better behaviour for this item going forward, but we felt that the current behavior was appropriate for this launch as we’d really like users who have opted out to try the new look again at a time that suits them.
Thanks, Alex.
Thanks for continuing to give feedback. I really appreciate both your candid responses and your patience.
Reading through your comments there were a couple of themes that came up that I want to respond to that I hope will be helpful for some of you.
First up, a bunch of you mentioned that you didn’t like the color palette of the new look. We know that everyone has different tastes and so we added a bunch of color themes to the new look (as well as carrying over most of the existing ones). Please do try out the themes to see if there is one that you like better. I really like the Blue theme.
Some of you also mentioned contrast, particularly for users that don’t have perfect vision. For this case we’ve created a new High Contrast theme which will launch really soon. It has black text, darker lines between sections of the page and increased contrast between read and unread messages. For those of you who are having trouble with these aspects, we think the new theme will help.
You get themes from the Mail Settings cog (the bottom one for those of you that don’t have the new Google Bar). I saw that a bunch of you are annoyed about the fact that there are two cogs. One is in the old Google Bar and the other is in Gmail itself. The bottom Mail Settings cog is comprehensive and will (once the new Google Bar completes its roll out) be the only settings cog in Gmail in the future. As of today there’s no need to use the top settings cog and we hope to be able to remove it very soon.
Also in the Mail Settings cog is the Density controller. During our testing we got lots of feedback that users wanted to control the information density in Gmail. The Density controller lets you increase the amount of information you see on the screen. For smaller screens we do this automatically, but many users want to set this themselves even if they have a larger screen. I’d encourage you to check it out if you haven’t already. If you’re still not happy with the new look, the opt out setting is in this same cog too.
In addition to these comments, I wanted to give you a little more insight into the testing that we did before launch. Before we allowed a single user to opt in we ran a number of user experience studies where we simulated the automatic migration flow. We also ran extensive tests inside Google. If you want to read more about this then you can check out our blog post on user experience testing here:
http://gmailblog.blogspot.com/2011/11/how-real-users-helped-us-develop-gmails.html
Finally, sumrall.t.m asked about the “Try the New Look” promo at the bottom right of the screen. We did consider putting that in a bar at the top of the screen, but users told us that overall they found that more intrusive than the bottom right. The bottom right promo (inexplicably, we call this the “underbar”) can be dismissed for the duration of a session but comes back after a reload. We’re working on a better behaviour for this item going forward, but we felt that the current behavior was appropriate for this launch as we’d really like users who have opted out to try the new look again at a time that suits them.
Thanks, Alex.
12/8/11
U Gottabekidding"Earlier this week, we started automatically enabling accounts for
the new look. The option to switch back and forth remains in place and
again we’ve seen a small percentage of users switch back."
That might be because they can't find the option to switch back. It's nicely hidden in the SECOND gear icon for settings (brilliant move there, having two buttons with same icon with different functions). Failure of someone to make it out of a burning building shouldn't be interpreted as them enjoying the heat.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes...
And now, you've removed the ability to create custom themes, and broken or eliminated existing themes. Great job.
Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
Still, do you mean to tell us that Google, with all of it's technical savvy, can't even create a theme for the new codebase that looks and acts like the old look? Really? If that's true, then I would be concerned. But wait...
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google.
Ah, and here's the REAL reason they couldn't care less about the outpouring of negative feedback. They don't care if we don't like it, it's part of their plan, see? Scream all you want - they may end up tweaking a color or two (but maybe not without testing 41 shades of blue first - they've done it before), but major changes just aren't gonna happen. They've decided it's better, and if we don't see it, then we must be morons. Google is a company practically defined by this kind of arrogance, so I don't know if we should really be surprised. A company that's technically smart, but with the people skills of a small mound of gravel. No wonder that Google+ is a practically ghost town - even their own execs barely use it.
Which brings us to the real malady poisoning Google right now - their paranoid obsession with defeating Facebook and pushing Google+. I can understand to an extent - ads are the bread and butter for Google, and with Facebook ads edging into that market, Google is concerned. But in their effort to make everything unified and integrated and share-friendly, they've lost sight of the fact that such a wide variety of their products benefit - greatly - from user interfaces and conventions catering to the task at hand. Google seems to miss the point that being connected and being the same are two different things.
This overreaching effort to make a "common user experience" among Google products will only succeed at making an environment that is mediocre for all tasks and superior for none.
Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
I think the answer is obvious - at the very least, create a theme that looks like the old look, with actual text buttons, borders, etc. But somehow, with all due respect, I really don't foresee you changing much at all.
That might be because they can't find the option to switch back. It's nicely hidden in the SECOND gear icon for settings (brilliant move there, having two buttons with same icon with different functions). Failure of someone to make it out of a burning building shouldn't be interpreted as them enjoying the heat.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes...
And now, you've removed the ability to create custom themes, and broken or eliminated existing themes. Great job.
Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
Still, do you mean to tell us that Google, with all of it's technical savvy, can't even create a theme for the new codebase that looks and acts like the old look? Really? If that's true, then I would be concerned. But wait...
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google.
Ah, and here's the REAL reason they couldn't care less about the outpouring of negative feedback. They don't care if we don't like it, it's part of their plan, see? Scream all you want - they may end up tweaking a color or two (but maybe not without testing 41 shades of blue first - they've done it before), but major changes just aren't gonna happen. They've decided it's better, and if we don't see it, then we must be morons. Google is a company practically defined by this kind of arrogance, so I don't know if we should really be surprised. A company that's technically smart, but with the people skills of a small mound of gravel. No wonder that Google+ is a practically ghost town - even their own execs barely use it.
Which brings us to the real malady poisoning Google right now - their paranoid obsession with defeating Facebook and pushing Google+. I can understand to an extent - ads are the bread and butter for Google, and with Facebook ads edging into that market, Google is concerned. But in their effort to make everything unified and integrated and share-friendly, they've lost sight of the fact that such a wide variety of their products benefit - greatly - from user interfaces and conventions catering to the task at hand. Google seems to miss the point that being connected and being the same are two different things.
This overreaching effort to make a "common user experience" among Google products will only succeed at making an environment that is mediocre for all tasks and superior for none.
Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
I think the answer is obvious - at the very least, create a theme that looks like the old look, with actual text buttons, borders, etc. But somehow, with all due respect, I really don't foresee you changing much at all.
Recommended by Original Poster
12/8/11
AlexGawleyHi folks,
I’m a Product Manager on Gmail and I want to answer some of your questions.
First of all, let me say that I’m sorry that you don’t prefer the new look. We knew with such a large visual change to Gmail, that whilst there would be many folks that really like the new look there would be some folks who preferred the old look and others who might take some time to adjust to the new one. Our data shows that people do generally prefer the visual design of the new look, but we completely understand that this is no solace for someone who does not. Because of this, we’ve been taking a phased approach to rolling out the new look.
We started a month ago with the ability to opt in and switch back and forth. We had a very large number of users try out the new look and the overwhelming majority of them stuck with it. In this phase we also got lots of great feedback on specific issues we needed to address. We’ve been rolling out fixes for those [1] and are excited to continue that dialogue with you, so please keep the specific feedback coming. [4]
Earlier this week, we started automatically enabling accounts for the new look. The option to switch back and forth remains in place and again we’ve seen a small percentage of users switch back. Eventually (sometime early next year) we will remove the option to switch back to the old look and all Gmail accounts will need to be on the new look.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes, or even to use IMAP or POP to access Gmail in a totally different interface. So, some of you have specifically asked why we can’t just maintain the old look forever so you can choose between them. One answer to this is complexity. The Gmail interface is generated entirely using Javascript. Every element you see on the screen has a small (or sometimes large) amount of Javascript code that draws the component and determines the actions that Gmail will take when you interact with it. Because the new and old looks are so different, the elements on the page are essentially created by two different versions of the code. [2] That means that right now, the Gmail codebase is much larger that it should be. That “code complexity” has implications for our ability to build new features for you and to keep Gmail bug free [3] so we have to work to reduce it. Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google. The changes in Gmail are also reflected in Google Search, Google Docs, Google Calendar and more. Google users have told us in the past that using Google doesn’t feel as coordinated and connected as they’d like, and this visual convergence is a first step in that direction.
We know that this transition can be jarring for some users, and we hope that by providing the ability to switch back and forth between the old and new look for a time we can help to alleviate some of that. We’re really appreciative of your patience during this time.
I hope I’ve been able to give you at least some insight into the approach we’re taking and the rationale for it. Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
Thanks, Alex.
I’m a Product Manager on Gmail and I want to answer some of your questions.
First of all, let me say that I’m sorry that you don’t prefer the new look. We knew with such a large visual change to Gmail, that whilst there would be many folks that really like the new look there would be some folks who preferred the old look and others who might take some time to adjust to the new one. Our data shows that people do generally prefer the visual design of the new look, but we completely understand that this is no solace for someone who does not. Because of this, we’ve been taking a phased approach to rolling out the new look.
We started a month ago with the ability to opt in and switch back and forth. We had a very large number of users try out the new look and the overwhelming majority of them stuck with it. In this phase we also got lots of great feedback on specific issues we needed to address. We’ve been rolling out fixes for those [1] and are excited to continue that dialogue with you, so please keep the specific feedback coming. [4]
Earlier this week, we started automatically enabling accounts for the new look. The option to switch back and forth remains in place and again we’ve seen a small percentage of users switch back. Eventually (sometime early next year) we will remove the option to switch back to the old look and all Gmail accounts will need to be on the new look.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes, or even to use IMAP or POP to access Gmail in a totally different interface. So, some of you have specifically asked why we can’t just maintain the old look forever so you can choose between them. One answer to this is complexity. The Gmail interface is generated entirely using Javascript. Every element you see on the screen has a small (or sometimes large) amount of Javascript code that draws the component and determines the actions that Gmail will take when you interact with it. Because the new and old looks are so different, the elements on the page are essentially created by two different versions of the code. [2] That means that right now, the Gmail codebase is much larger that it should be. That “code complexity” has implications for our ability to build new features for you and to keep Gmail bug free [3] so we have to work to reduce it. Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google. The changes in Gmail are also reflected in Google Search, Google Docs, Google Calendar and more. Google users have told us in the past that using Google doesn’t feel as coordinated and connected as they’d like, and this visual convergence is a first step in that direction.
We know that this transition can be jarring for some users, and we hope that by providing the ability to switch back and forth between the old and new look for a time we can help to alleviate some of that. We’re really appreciative of your patience during this time.
I hope I’ve been able to give you at least some insight into the approach we’re taking and the rationale for it. Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
Thanks, Alex.
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All Replies (833)
12/7/11
g.brunyUm I can't opt out google 'new look'. Why not????
Well google SCREW YOUR NEW LOOK!
I don't want it, and I hear it's bugged anyway. Read the chatter.
Google FAIL
12/7/11
stanzimnyI want the old gmail - the new one should be an option. If the old gmail does not come back I will go to Yahoo email.
12/8/11
AlexGawleyHi folks,
I’m a Product Manager on Gmail and I want to answer some of your questions.
First of all, let me say that I’m sorry that you don’t prefer the new look. We knew with such a large visual change to Gmail, that whilst there would be many folks that really like the new look there would be some folks who preferred the old look and others who might take some time to adjust to the new one. Our data shows that people do generally prefer the visual design of the new look, but we completely understand that this is no solace for someone who does not. Because of this, we’ve been taking a phased approach to rolling out the new look.
We started a month ago with the ability to opt in and switch back and forth. We had a very large number of users try out the new look and the overwhelming majority of them stuck with it. In this phase we also got lots of great feedback on specific issues we needed to address. We’ve been rolling out fixes for those [1] and are excited to continue that dialogue with you, so please keep the specific feedback coming. [4]
Earlier this week, we started automatically enabling accounts for the new look. The option to switch back and forth remains in place and again we’ve seen a small percentage of users switch back. Eventually (sometime early next year) we will remove the option to switch back to the old look and all Gmail accounts will need to be on the new look.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes, or even to use IMAP or POP to access Gmail in a totally different interface. So, some of you have specifically asked why we can’t just maintain the old look forever so you can choose between them. One answer to this is complexity. The Gmail interface is generated entirely using Javascript. Every element you see on the screen has a small (or sometimes large) amount of Javascript code that draws the component and determines the actions that Gmail will take when you interact with it. Because the new and old looks are so different, the elements on the page are essentially created by two different versions of the code. [2] That means that right now, the Gmail codebase is much larger that it should be. That “code complexity” has implications for our ability to build new features for you and to keep Gmail bug free [3] so we have to work to reduce it. Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google. The changes in Gmail are also reflected in Google Search, Google Docs, Google Calendar and more. Google users have told us in the past that using Google doesn’t feel as coordinated and connected as they’d like, and this visual convergence is a first step in that direction.
We know that this transition can be jarring for some users, and we hope that by providing the ability to switch back and forth between the old and new look for a time we can help to alleviate some of that. We’re really appreciative of your patience during this time.
I hope I’ve been able to give you at least some insight into the approach we’re taking and the rationale for it. Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
Thanks, Alex.
I’m a Product Manager on Gmail and I want to answer some of your questions.
First of all, let me say that I’m sorry that you don’t prefer the new look. We knew with such a large visual change to Gmail, that whilst there would be many folks that really like the new look there would be some folks who preferred the old look and others who might take some time to adjust to the new one. Our data shows that people do generally prefer the visual design of the new look, but we completely understand that this is no solace for someone who does not. Because of this, we’ve been taking a phased approach to rolling out the new look.
We started a month ago with the ability to opt in and switch back and forth. We had a very large number of users try out the new look and the overwhelming majority of them stuck with it. In this phase we also got lots of great feedback on specific issues we needed to address. We’ve been rolling out fixes for those [1] and are excited to continue that dialogue with you, so please keep the specific feedback coming. [4]
Earlier this week, we started automatically enabling accounts for the new look. The option to switch back and forth remains in place and again we’ve seen a small percentage of users switch back. Eventually (sometime early next year) we will remove the option to switch back to the old look and all Gmail accounts will need to be on the new look.
As you know, Gmail has always provided customization, allowing you to change your experience through settings, themes, or even to use IMAP or POP to access Gmail in a totally different interface. So, some of you have specifically asked why we can’t just maintain the old look forever so you can choose between them. One answer to this is complexity. The Gmail interface is generated entirely using Javascript. Every element you see on the screen has a small (or sometimes large) amount of Javascript code that draws the component and determines the actions that Gmail will take when you interact with it. Because the new and old looks are so different, the elements on the page are essentially created by two different versions of the code. [2] That means that right now, the Gmail codebase is much larger that it should be. That “code complexity” has implications for our ability to build new features for you and to keep Gmail bug free [3] so we have to work to reduce it. Retiring the old look will enable us to focus our engineering effort on continually improving the new look and building better features to help you manage your mail.
In addition to this complexity, another reason we’re retiring the old look is that we’re also trying to ensure a more consistent approach across Google. The changes in Gmail are also reflected in Google Search, Google Docs, Google Calendar and more. Google users have told us in the past that using Google doesn’t feel as coordinated and connected as they’d like, and this visual convergence is a first step in that direction.
We know that this transition can be jarring for some users, and we hope that by providing the ability to switch back and forth between the old and new look for a time we can help to alleviate some of that. We’re really appreciative of your patience during this time.
I hope I’ve been able to give you at least some insight into the approach we’re taking and the rationale for it. Please keep the feedback on how we could change the new look coming. We’re listening and will be very focused on continuing to improve it in 2012.
Thanks, Alex.
12/8/11
marikeetI suggest that the people who hate the new look have your gmail forwarded to another account. You won't have to go to all the trouble of telling everyone your new address, you will just read your gmail somewhere else. We will still be using up
Google's space, but not seeing their ads. I think most internet service providers give you an email account. There are lots of other free emails to try. It seems that Alex Gawley's response is that they don't care about us and we are going to have the new look forced on us eventually. I really don't care about his reasons because I just don't want to look at ugly angry colors and get eye strain reading my mail. The new look makes me sad. I don't want to need antidepressants just to read my email. I am already testing different emails so I will be ready to leave when the time comes. I have tried the new look several times and I continue to hate it. The first time I tried it I actually cried because I thought that I wouldn't be able to change back. I changed back to the old look and I am enjoying the nice peaceful colors, ease of use and readability while it lasts. Everyone please reply if you will be leaving Gmail and let them count their lost customers, then actually be ready to leave as soon as the old look is gone forever. If enough people really leave, then maybe they will let us keep the good version of our email.
12/8/11
dopamineboyI seriously wonder of Google designers are on drugs. Are u kidding with the new Gmail design. It looks horrible, and it's much harder to navigate.
Why does Google keep having to screw around with perfectly good designs.
Are u trying to drive us away to other companies?
Why does Google keep having to screw around with perfectly good designs.
Are u trying to drive us away to other companies?
827 MORE
3/31/12
SarahYes, I think some threads got unlocked during the migration. I'm going to mark this thread as a duplicate of the main thread, so we can better keep track.
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