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6/7/17
Original Poster
a-Google-product-user

Bizarre login buttons

The new buttons I'm posting about here are part of Google's new signin/signout process. I didn't notice this at first, since it's taking a while to find solutions that work well for shared computers, which really seem to want to have the signin checkbox back. That's the checkbox labeled 'Stay signed in.'

What's bizarre is that the actual login button doesn't immediately work when I just click on it. What it does, if I don't move my cursor or wiggle my mouse, is to turn color to a much darker blue color and then do nothing else. This's seems pretty unusual in my experience, since I've been logging into many email services over the last couple of decades, and haven't seen anything much like this until the new signin/signout process started.

Specifically I'm talking about the second blue button in the signin process, labeled 'Next,' that's on the password screen on a desktop computer. If you move or wiggle your cursor after clicking on it, then it suddenly logs you in. But if you don't, you can sit there for as long as you want until you notice nothings happening. And you can then maybe start saying to yourself something like: 'Didn't I just click that Next button already?'

So I'm asking is there a reason for this button behavior?
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All Replies (14)
5/8/17
Original Poster
a-Google-product-user
This may be a Firefox-only issue. I just tested it on Chrome 58, and didn't notice it there, although Chrome had some other distinctive behaviors I didn't notice in Firefox, such as two distinct Next buttons transitioning in for the username and password screens.

In Firefox, I used the latest stable version for OS X El Capitan, 53.0.2.
Sarah - Community Specialist
5/9/17
Sarah - Community Specialist
Hello There,

Thanks for posting on the Gmail Help Forum.

We wouldn't want you to go through this experience. 

I would like you to know that the page to sign in to your Google Account looks a little different but still works the same way. I'd suggest you check this help article to learn about the new Google sign-in page for further assistance.

In addition, you can share your thoughts by giving feedback. Here's how you can do it:

  1. Open the Gmail app.

  2. On the left, tap the Menu icon

  3. Scroll down, then tap Help & Feedback > Send feedback.


We value your feedback. Sending in-product feedback allows Google to automatically collect useful information that will allow our Engineers to evaluate each case-by-case issue. Although you will not receive a reply, we're using this feedback to fix and improve the overall product experience.

 

Take care.

 

Best,

Sarah

5/9/17
Original Poster
a-Google-product-user


On Monday, May 8, 2017 at 5:21:47 PM UTC-4, Sarah - Community Specialist wrote:

Hello There,...

I would like you to know that the page to sign in to your Google Account looks a little different but still works the same way. I'd suggest you check this help article to learn about the new Google sign-in page for further assistance....

Hello There, Sarah,

Thank you for a reply. However, from the quote above, I'm guessing your reply is a bit generic and boilerplate. I've been struggling with the new signin for several weeks now, and have seen the article you referenced many times.

However, since I'm most often on public computers, logging in and out many times a day, sometimes using more than one account, I've not found that page helpful at all. It and one of it's linked pages seem to assume I'm going to stay logged in the whole time I'm using the web, which is not usually the case. I'd consider it the job of a Google QA engineer to help resolve this, and if they haven't tested and found this bug and/or feature in Firefox already, then they're really missing the boat.

I AM somewhat curious though how and why they could and would create a button like this. But in my experience, the 'feedback' process you describe is a one-way one, with no feedback sent back to me (not even a confirmation) so I don't really see the point of it.

Also, in my experience, the signin pages don't work the same way. Especially considering the four-click account removal process required many times a day to keep my account user info out of the browser.
5/9/17
Original Poster
a-Google-product-user

I've just run into another signin/signout process button that does a similar 'nothing until you wiggle your mouse,' although less consistently. Sometimes it works, and sometimes it just sits there while you wonder what's up! In this case, its place in the process is that it's the unlabeled little 'wedgie' you have to figure out that you need to use to remove your account that's stuck embedded in the browser. I'm showing the 'clicked' state up above, when it blows up into a little puffball surrounding the wedgie:

Actually, the screenshot's showing up above my text instead of where I inserted it because of the unusual way images insert into posts in this forum (they float up to the top of the post for some reason!). The wedgie is at the upper right corner, just under the hand cursor, and this screenshot shows what it looks like when it's dysfunctional.

Note: the blurry stuff at upper left under the Google logo is an edit I made to obscure my personal info.


5/11/17
Original Poster
a-Google-product-user
So Sarah, what exactly did you mean when you said: "We wouldn't want you to go through this experience." ?

How are these buttons supposed to work? Can you please be more specific?
Sarah - Community Specialist
5/11/17
Sarah - Community Specialist

Hi There,

 

Thanks for writing back.


This issue has been raised to another team for investigation. A member of the team may be in touch privately if more information is needed or to let you know how to proceed. Thanks for your patience.

 

Regards,

Sarah

M.I.H.
5/12/17
M.I.H.
Google-product-user, I have submitted the last post done by the Community Specialist as "Abuse" under the category "Other" and I did that because the same post was done for at least two previous problem reports submitted by customers.  I apologize for a failed system, even though I am not responsible for the system or the trouble.  I just feel bad, so I apologize.  I did posts in the previous two cases, but the first time I didn't know about post number two and when I did the post for number two I didn't know about this third canned response by this contract worker.  I would hope the Community Manager will figure out what to do about this.

Something really wrong when a company of this size and with all the money they have does something like this.  But it is something bigger than just the company itself.  People are letting the companies get away with this and if we do complain we are branded as troublemakers and hounded out, if we allow ourselves to be hounded out.  So it is a mistake in the humans of the society, too.  Not just the company.  And the "society" of which I write is not just in one country.
5/13/17
Original Poster
a-Google-product-user
@M.I.H., Thank you for letting me know. Sorry, but I sort of need to ask if you mean Sarah's first post in this thread, or the second? I'm not in this forum often enough that'd I'd know for sure which were canned, although it seemed pretty likely both were, and especially the first. I've not knowingly heard from any of Google's teams, by the way -- just you so far.

If you've links to the two problem reports you mentioned, I'd be glad to take a look. And thank you for the apology, even if you're not one of the product managers responsible...
5/13/17
Original Poster
a-Google-product-user
You know, your label contract worker also stuck out. You mean they actually get paid to post canned stuff like that at Google? [your emoticon here]
M.I.H.
5/13/17
M.I.H.
Please excuse the delay in getting back to you:


I have since discovered a fourth case of that same post being done by that individual, but I believe I only did a screen grab for the record and I do not easily have the URL.  But if you wish for that one, too, I can find it.  Or you could just use the search tool here and you may find more than 4.

As for the background on the manner in which these workers get their jobs I probably should stay clear of that for now.  I don't think it falls into a NDA style of situation, but I have concerns that any excuse at all could be used to ban me from this site.  I had a horrible thing happen to me just recently and I do not intend to let it go.  So I am probably skating on super thin ice and maybe even thin ice in a tropical environment.
5/15/17
Original Poster
a-Google-product-user
No problem, M.I.H., and I much appreciate your info. I can see a lot more clearly why you'd mark their post as abusive, and like you say, I'd think Google managers should be pretty troubled by one of the specialists in here coming up with their own brand of boilerplated misinformation...
6/7/17
Original Poster
a-Google-product-user

On Thursday, May 11, 2017 at 3:43:33 PM UTC-4, Sarah - Community Specialist wrote:

Hi There,

 

Thanks for writing back.


This issue has been raised to another team for investigation. A member of the team may be in touch privately if more information is needed or to let you know how to proceed. Thanks for your patience.

 

Regards,

Sarah


This's a note for anyone else who ends up here in a search about this button behavior, that it's been more than three weeks since my opening post, and more than two weeks since Sarah's second one, quoted above, and I've heard nothing from Google or its top contributors specific to my post, publicly or privately.
M.I.H.
7/7/17
M.I.H.
Let's keep this from getting locked.  At least for this month.  Seems okay?
7/7/17
Original Poster
a-Google-product-user
Hi M.I.H.,

Fine by me....

BTW, about how long do topics in here get without a reply before being locked? Or is it just up to the community manager? And is it generally the same length of time in all a-G product forums?
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