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9/28/09
Original Poster
bobpaul

Voice and Video Chat install gives error 0x8004070c

When I try to install the voice/video chat plugin I get the error 0x8004070c. It used to work and then after either upgrading Firefox (to 3.5) or Vista (to SP2), the function went missing. Since then, all attempts to re-install it have resulted in the error code mentioned.

I'm running Vista 64bit Home Premium Service Pack 2 and Firefox 3.5. I use AntiVir antivirus and have tried disabling it.

I think the old version of the plugin is still installed. How would I check or remove it? I don't see anything by Google in Add/Remove programs. I use the ffdshow codecs as well as quicktime alternative and realalternative. I can't imagine directshow filters would cause problems, especially at install, but this is perhaps the most useless error message I've ever seen, so I'm left considering weird conflicts.
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9/28/09
Original Poster
bobpaul
In %userprofile%\AppData there is a folder named "Google". For some reason, I didn't have permission to access this folder. I deleted it and everything worked fine.

Google should improve this error message, despite the fact that it's really F'ing weird not to have permission to a file in your own profile folder, it should still indicate that it's a permission issue. I've messed with this off and on since may, mostly just searching in vein.
fuzzymo
10/15/09
fuzzymo
Google Chat cannot necessarily determine WHY it cannot get to the folder.
10/15/09
Original Poster
bobpaul
Firstly, I don't believe that. The OS returns errors like Location Not Found and Access Denied. It's not much work to add specific tests if the location cannot be accessed. But, assuming I'm wrong and the Windows API is suddenly lacking in ways that it wasn't in Win9x, that's still not an excuse.

At the very least, Google Chat Installer can respond, "Cannot access C:\[user\Documents and Settings]\username\AppData\Google". It doesn't have to say why it can't access the folder, the user can figure that out on their own, or delete the folder as I did. Responding with "Error 0x8004070C" and nothing else is completely unacceptable and not even a Microsoft Product would do that.
fuzzymo
10/15/09
fuzzymo
So, you know the API that Google Talk is using?
10/17/09
Original Poster
bobpaul
Yes, they're using the Windows API [http://msdn.microsoft.com/en-us/library/aa383749(VS.85).aspx]. You don't generally use third party APIs for file access; the OS provides that well enough.

And keep in mind that this isn't a Google Talk issue, per se, but a Google Installer issue. The same error has occurred for people attempting to install Chrome.
afeickert
10/17/09
afeickert
I agree, bobpaul.
coldbeer-Omaha
1/18/11
coldbeer-Omaha
google sucks big time.  with the freaking sw update, each time everybody has sooooo many issues. Please refund my money (charged to the voice account). I will never use google anymore.
1/18/11
Original Poster
bobpaul
Coldbeer-Omaha: This is a public forum; we're all just users. If you need to contact Google directly (eg: to ask for a refund) you need to contact Google directly. Have you tried deleting the Google folder in "%userprofile%\AppData\"?
 
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