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12/14/16
Original Poster
Instagram_HH

I am not getting verification code emails from Instagram. E-mail is linked properly.

I know my e-mail is linked to instagram correctly as I am able to receive password reset e-mail messages as well as update email messages from Instagram . I am currently locked out of my account as I am not getting the verification e-mail. Would gmail block certain messages from Instagram? There is nothing in my spam or any other folders. Again, I get password reset emails and updates but just not the verification code email so that I can get back into my account.
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icantchooseone
12/14/16
icantchooseone
Many people have reported that they do not receive those Instagram emails - its been going on for many many months

Possible causes:
  • Instagram aren't sending them
  • Instagram are sending them but you gave them the wrong address when you registered
  • Gmail is rejecting them completely as Spam
  • Gmail is sending them to Spam
  • You are archiving or deleting them on arrival using a filter
  • You use the tabbed inbox and haven't checked your tabs
So check out all these possibilities. If you still don't see your Instagram messages you'll need to take that up with them. 


see http://help.instagram.com/116836975134193/
12/14/16
Original Poster
Instagram_HH
Thanks, icantchooseone! I did read a similar post you noted to someone else and my only thought is that Instagram isn't sending them as nothing else fits as I am still getting e-mail from instagram. I've already looked through the entire instagram help site and I am trying to figure out how to contact them. There doesn't seem to be any phone number or feedback form.

Does anyone have a way to contact them? There are phone numbers when doing google searches and they are all fake and reach off-shore call centres just trying to get your login and password information....
icantchooseone
12/14/16
icantchooseone
i dont use IG

12/14/16
Original Poster
Instagram_HH
Unfortunately the info on the link doesn't work as I am still able to update my password and it still asks that I submit a verification security code. The password reset emails go through so I can update my password while the verification security code e-mail doesn't go through. I cannot update the other items (profile picture, etc) as I can't get into my account. :(
icantchooseone
12/14/16
icantchooseone
ok then i cant help any further im afraid

IG need to sort this out with google ( gmail )
356 MORE
Google user
12/16/18
Google user
**FIXED**
Access Instagram from the Incognito Tab in Google Chrome & have them send you the code. You're Welcome.
 
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