/mail/community?hl=en
/mail/community?hl=en
10/24/15
Original Poster
Giacomo Rossi

Gmail app not working with Hotmail accounts after Android Marshmallow 6.0

Hi,
I've read a lot of topics like the one I'm writing, but it seems that no one at Google is actually doing anything about it, so I guess that the only way is to keep the pressure up.
So here is the problem, I have 2 Hotmail accounts synced in the Gmail app and they used to work like a charm, but after the Marshmallow update I can't sync them anymore.
Please don't just link threads about gmail app, or hotmail account troubleshooting, I've tried everything possble, I am sure you (Google and forum mods) are aware that there IS a problem, with no solution whatsoever.
A simple "yes we have a problem and we are trying to understand/solve it" would be better than bouncing users from thread to thread...

Giacomo.
Community content may not be verified or up-to-date. Learn more.
Recommended Answers (2)
Were these answers helpful?
How can we improve them?
All Replies (408)
catzrule
10/25/15
catzrule
Personally I haven't seen many reports of that at all, but have you tried allowing for less secure apps?
https://support.google.com/accounts/answer/6010255?hl=en

Do you get any error messages?  If so, exact text would help!


10/25/15
Original Poster
Giacomo Rossi
However good question, the app itself doesn't give any error, when I try to refresh/sync I just get the spinning wheel like when it's loading but nothing happens. I tried leaving it there, hoping for some kind of sync error message but no, nothing, so I can't really tell you what is causing the problem
catzrule
10/25/15
catzrule
You are not being rude.  LOL must have missed those.

I will seek advice on this for you - if no response within seven days, please come back.

In the meanwhile, try deleting those accounts, turn off handset, turn on, and re-installing.

Can you let me know if this helps?
Roberto Pili
10/25/15
Roberto Pili
I have exactly the same issue
Roberto Pili
10/25/15
Roberto Pili
I have found a solution that works for me. If you go to settings in the Gmail app, choose the mailbox and then sync manually, it should be fixed.
There I could also see there was a sync error.
402 MORE
KeithR (Sweeper) - Ex TC
8/13/16
KeithR (Sweeper) - Ex TC
NOTE TO ALL.

This topic started quite some time after Lollipop (Android 6.0) was first introduced and when the Gmail was at about version 5.7.  The exact behaviour being discussed is different from post to post and it has become difficult to follow the topic and slow to navigate to recent posts, so I'm going to lock this thread (and mark this as a best answer just to make it appear at the top of the thread.).

Owners of any post that still needs followup should create a new topic copying and pasting your previous post selecting the most applicable categories.
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.