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1/25/11
Original Poster
dnlusa

Gmail claims that my space quota is full, but it is wrong

In Gmail I get the message: "You are almost out of space for your Gmail account. Once you run out of space, you will not be able to send or receive any emails until you delete some items. You can view our tips on reducing your email storage or purchase additional storage."

And when I look down on the bottom on the page, the quota is "83.1 GB (95%) of 87.4 GB"

However, if I click on "manage" and I get the details of my quota I get a complete different answer:

Basic storage usage
Each Google service offers you some free storage.
Gmail
   
3.14 GB (43%) in use
Picasa Web Albums
 
1 GB (100%) in use
Google Docs Learn more
Paid storage usage (80 GB) - Change plan
You can use your paid storage across many Google services. Learn more
So, bottom line, I have 43GB available, which I am paying for, but I can't access them!

I have delete all trash folders (in gmail and in docs), no solution

HELP!

best regards

dnl
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All Replies (14)
bkc56
1/26/11
bkc56
I would believe the totals listed in Gmail (below the Inbox) over what the other page says.  I don't know why they are different, but if Gmail says you're about out of space I would believe it and start cleaning up.
1/26/11
Original Poster
dnlusa
I am pretty sure that I have not 7GB of emails on gmail and, apart from that, I am paying for 80 GB of quota.

I believe that the issue is not in gmail itself, but in docs. I have a big amount of files there and also in picassa. 

I have deleted all the files in docs. However, they keep showing up in trash and, although I keep pushing "empty trash", the files remain there. 

This is pretty weird.
bkc56
1/26/11
bkc56
You might also check the All Mail label in Gmail just to make sure you don't have a lot more e-mail history saved than you think you do.
1/26/11
Original Poster
dnlusa
No, I don't think is that. My email is pretty limited.

The issue is that I have purchased and paid for a 80GB quota. I did upload a lot of pictures as back to google docs (more than 4000). Using this as a backup solution was not optimal so I decided to delete them. So I delete them all.

However, they are present in the trash folder and I am not able to delete them forever. Using the delete button does not do anything (I get a message that "Your trash has been emptied", but the pictures are still there). I have tried to do it from different computers and browsers and different times of they day, but with no success. Trash is still full and I am very sure that the main issue is there.

However, I can't figure out how to ask Google!!!! This is very frustrating!

dnl
1/26/11
Original Poster
dnlusa
It is even worse. If I order the 2000 files that show in Trash by name, then the trash says "There are no items in the trash"....

Obviously, something is corrupted and needs to be reviewed by a google engineer..

(I guess that I now I wait until somebody reads this)

thanks


bkc56
1/26/11
bkc56
So (to make sure I understand) the problem is not with Gmail trash, but with Docs trash?
1/26/11
Original Poster
dnlusa
I am assuming that the issue is in docs, as all my quota space is shared between all my services. Picassa has aprox 35G in photos, gmail is 4g aprox, so the issue has to come from docs. It is the only thing I can figure out
 
I used a tool called gladinet to make a backup of jpeg files in docs, but it was not very usefull so I delete the whole backup (it was under uno folder), also using gladinet. Obviously something went wrong as now the pictures show in trash, but I am not able to erase them from trash or do anything with them.
 
The only thing I can figure out is to delete my docs account and start over again, but i can't find out how to do it (particularly not cancelling my gmail account)
 
thanks for your questions and interest!
bkc56
1/27/11
bkc56
OK, this issue goes beyond my area of knowledge, so I've asked some other TCs if anyone can jump in and take over trying to help you.  Sorry.
1/31/11
Original Poster
dnlusa
So, finally I SOLVED IT!!

It was as I thought. I will summarize so it can be helpful for somebody else.

Background:
- I have a 80 GB quota
- I decide to do a backup of all my pictures by uploading them to google docs. For this I use Gladinet software
- After some testing, it is not very practical, so I delete all the folders/pictures uploaded, again using Gladinet.
- I then I test again by backing up against Picassa, and not google docs
- suddenly I get a message in Gmail that I am out of space and no more emails can't be sent or received. However, when I click in "upgrade your space" I get a report that only 45% of the space is being used.

The problem
For some reason, all the files I deleted from Google Docs (aprox 30GB) they still show up in the trash (ok with that, it seems that it should be this way) but I CANNOT EMPTY THE DOCS TRASH. I push several times and even if I get the message that "Your trash is empty", I still have 2000+ JPG files showing there (and using my quota)

The "solution"
Well, it is not a real solution, but it solved the problem.
- Undelete again all the files, in chunks of 50 at a time (bigger size would give me a Server error)
- Go to the all docs "folder"
- Select 50 files and delete them
- Go to the trash
- Empty the trash (actually delete those 50 files)

And do this again and again and again until you get rid of all your files!. Several hours spread over several days!

Even doing this, I still have 700+ files in trash that I can't delete forever. There is nothing there as when you click in any of the files, you get an error "item does not exist" but you cannot delete them, undelete them or anything with it. Basically is 700 corrupted files in there (using aprox 200MB)

The complain:
1) No way to get ANY SUPPORT FROM GOOGLE FOR A PAYING SERVICE (80GB are not free). BASICALLY IT SUCKS! and as soon as I can I get out of any paying google service
2) Third party software agains google docs does not work properly. Or maybe Google docs is not able to handle 3000 JPG files
3) I still have 700 corrupted files in google docs
4) I cannot delete my google docs account without deleting my gmail account

So, that's it. I hope that it is useful for somebody out there

dnl
bkc56
2/1/11
bkc56
I've let Google know you found some sort of a bug, as well as needing some help to clean that trash out of, well, trash.  Hopefully someone will give you some assistance.
Rebecca
2/2/11
Rebecca
Hi dnlusa,

I'm Rebecca from the Docs forum.  Bkc56 escalated this and it reached my team. We're looking into the difficulties you've had in deleting items. As soon as I have more information I'll be sure to post back here.

Best wishes,
Rebecca
bkc56
2/2/11
bkc56
Thanks for stepping in Rebecca!!
mrays
2/2/11
mrays
Hi Rebecca. bkc56 is really annoying the hell out of me on my post b/c i keep "complaining" how when I delete messages on my sent box they are deleted everywhere else. This was a problem for me b/c i would send msgs to myself, delete it on my sent box, delete it "forever" in trash, and then come back to the label where I moved it to to find it's not there. I understand that this is probably just Gmail's layout, which is why I switched back to Yahoo bc they do not do this. But for some reason he is insisting that I just don't "understand" how your system works. Read our thread so you can better catch up if you like!
 
I agree with dnlusa it is very frutrating that we just cannot contact Google directly. Now, my problem is fixed. I have transferred everything back to Yahoo since I "understand" that what I want from Gmail is not available. I don't think he takes the fact that I keep saying nice things about Yahoo very well. Tell him to shut up. He is obviously in some connection with Google help, otherwise he just has a LOT of time on his hands. And no, I am not in anyway connected with Yahoo at all if anybody is questioning that. I just was forced to get a gmail acct bc of my new phone, and am not happy with that one feature.
Bob Oliver Bigellow XLII
3/6/11
Bob Oliver Bigellow XLII
I don't have the TRASH problem as reported in the comments, but I had a really difficult time determining just how much storage I'm actually using. After crunching the numbers, I was able to determine that the usage shown at the bottom of any given service is based on:

USED: This is the amount of PAID storage used by ALL shared services (Gmail, Docs, Picasa Web Albums) PLUS the FREE storage used by the service you're looking at.

STORAGE: This is the amount of PAID storage you have PLUS the FREE storage provided by the service you're looking at.

The reason this can be confusing is there is no way to see how much storage Google Docs itself is using. In My Account, it doesn't give a figure. In the UPLOAD page in Google Docs, it gives a figure... but this figure also factors in the amount of PAID storage used by Picasa Web Albums and Gmail.

For instance, I pay for the extra 80 GB of storage. Here is how this is broken down by the My Accounts storage page:

FREE
Gmail = 4.08 GB (56%) [of 7.35 GB] in use
Picasa Web Albums = 1 GB (100%) in use

PAID
Gmail = 0 GB (0%)
Picasa Web Albums = 9.01 GB (11%)
Available = 70.99 GB (89%)

So, then, I checked the amount reported by each individual service:

Google Docs: "You are currently using 37382 MB (45%) of your 82944 MB."
Gmail: "39.6 GB (45%) of 87.4 GB"
Picasa Web Albums: "36.5 GB (45.07%) of 81 GB"

From what I have been able to determine from these figures, here is my actual Docs usage:

FREE
Docs = 1 GB (100%) in use

PAID
Docs = 26.50 GB (33%) in use

When these numbers come into play, all other figures reporting in all three services makes sense.

HOWEVER, where this gets confusing is in the Google Account storage page. Since it doesn't report for Google Docs, the chart showing the total PAID in use is completely inaccurate. Also, the reported AVAILABLE amount is completely wrong. My account claims that 9.01 GB (11%) of my PAID storage is in use (it only seems to count Picasa Web Albums and Gmail here) leaving me with 70.99 GB (89%) of my PAID storage AVAILABLE. In reality, when you factor in my Google Docs storage, it should really read 35.51 GB (44%) of my PAID storage is actually in use, leaving me with 44.49 (56%) of my PAID storage AVAILABLE.

This has been this way for years. Is it really that hard for Google to crunch these numbers and display them?

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