Gmail claims that my space quota is full, but it is wrong
And when I look down on the bottom on the page, the quota is "83.1 GB (95%) of 87.4 GB"
However, if I click on "manage" and I get the details of my quota I get a complete different answer:
|Basic storage usage||
|Picasa Web Albums||
|Google Docs||Learn more|
|Paid storage usage (80 GB) - Change plan||
So, bottom line, I have 43GB available, which I am paying for, but I can't access them!
I have delete all trash folders (in gmail and in docs), no solution
The issue is that I have purchased and paid for a 80GB quota. I did upload a lot of pictures as back to google docs (more than 4000). Using this as a backup solution was not optimal so I decided to delete them. So I delete them all.
However, they are present in the trash folder and I am not able to delete them forever. Using the delete button does not do anything (I get a message that "Your trash has been emptied", but the pictures are still there). I have tried to do it from different computers and browsers and different times of they day, but with no success. Trash is still full and I am very sure that the main issue is there.
However, I can't figure out how to ask Google!!!! This is very frustrating!
Obviously, something is corrupted and needs to be reviewed by a google engineer..
(I guess that I now I wait until somebody reads this)
I used a tool called gladinet to make a backup of jpeg files in docs, but it was not very usefull so I delete the whole backup (it was under uno folder), also using gladinet. Obviously something went wrong as now the pictures show in trash, but I am not able to erase them from trash or do anything with them.
The only thing I can figure out is to delete my docs account and start over again, but i can't find out how to do it (particularly not cancelling my gmail account)
thanks for your questions and interest!
I'm Rebecca from the Docs forum. Bkc56 escalated this and it reached my team. We're looking into the difficulties you've had in deleting items. As soon as I have more information I'll be sure to post back here.
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