Gmail account blocked because of age issue
We have set up a gmail account for a music band, we use this account to send receive emails related to the music band, but now the account is blocked and will be deleted because Google blocked it since we gave an age under 13. Which is correct since the band is less than 13 years old although all members are adults.
We have no government ID representing the band, nor is there any reason why we should pay to unblock this account unfairly blocked (anyway only VISA is accepted which we don't have).
This is really annoying, we might miss important messages for the future of our band. I hope that Google will realise how inapropriate this policy is and correct the problem or people will avoid using google tools in the future as these policies are an attack to privacy wether the google account is linked to a company, a band or a person.
Please Also Include:
I too am having a problem with signing into my email. I am way over 13 years of age by 35 years. When asked the birth-date question, I instantly thought it was a scam and just typed in any date that wasn't my true birth date because, google has stressed on many occasions that “they would not ask for personal information”. Now, they’re asking for my birth-date, my ID and my credit card, just so I can obtain access to my email that has/was working perfectly fine for 13 years.
I’ve had my email since 1998 and have refused to use Bing as a search engine; I have supported Google for years. After this experience, I am not sure I want to support Google, why do they deserve my loyalty, when they can’t provide customer service that is of help!
After numerous attempts in finding any assistance what-so-ever; I have been very unsuccessful. However, I have discovered that this is the most horrific customer service that I have ever encountered.
A very disappointed customer.
the channels proposed to recover access are not acceptable: providing official ID documents, or having to pay, (anyway as stated before only VISA is allowed which we do not have!).
So ok, if we don't agree with your policies we are happy not using your services anymore but we would still like/need to recover the emails and data stored on the account which is not possible with the proposed channels. Now many people are losing personal or professional data because of this, and Google is loosing customers...Why don't you allow access to the account until deleted so that people can take appropriate actions and save their data if they are under the age limit or do not agree with your policies?
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