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7/26/11
Original Poster
wahta

Google Account Recovery - Birthdate

Explain your issue in full detail here:

Hi...

I have been facing a problem with gmail account disable...I signed up Youtube with my gmail account, on which, for birthday option, I put wrongly and it was age of under 13. So, google disable my email account. I have been trying to recover my email with 2 options, credit card and sending ID to google. According to google website, for the usage of credit card option, it will take only 15 minutes. But I still cannot get access to my account. It has been over 24 hours already. Therefore, I tried 2nd option. Sending ID together with google account birthday correction form. Someone who knows how to get back reactivate the disabled gmail, please let me know how to do. Thanks in advance for your kind help. Regards,

PS: Location - Singapore


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Operating system:  WinXP
Program and version you use to access Gmail: Mozilla Firefox
Your antivirus software: AVG Free
Any extensions, toolbars or plug-ins: google toolbar
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All Replies (10)
Arunkumar2
7/26/11
Arunkumar2
Can anyone help please ?

My email ID : smassociat...@gmail.com is deactivated owing to wrong entry of date of birth.

How do i recover this mail ID.

I depend on this id for exchange of business info.

Kindly help regarding the above matter.

Regards
Arunkumar2
7/26/11
Arunkumar2
Please help me reactivate my mail id.
Arunkumar2
7/26/11
Arunkumar2
how do i contact google people?

If i have to send birthday confimation supporting documents to which ID I would send?

wdurham
7/26/11
wdurham
Arunkumar - 

If your account has been disabled due to you appearing to be under-13, all the instructions you need have been given to you. If you have forgotten them or didn't bother to read them, try to log in again to see the "disabled" message again. 

wahta -

Google are trying to turn around these requests for re-instatement as fast as they can. But you are one of many thousands of people who have made this same very silly error, and if you have correctly complied with the need to provide proof of age, then you will simply have to wait until your account is re-enabled. 
7/26/11
Original Poster
wahta
wdurham

Thank you for your reply. I hope google can re-instate my account as soon as possible. coz I have to retrieve some important mail message from that account. Everytime I log on to my account, the following status appears:

You do not meet the age requirements for a Google Account. This account will be deleted in 27 days unless the birthday you entered was incorrect and you submit proof that you are 13 years old or older. Learn more.
4 requests for this account have already been created. The last request created for this account was credit-card based and was created on July 25, 2011 11:47 AM. This request is still processing. You can submit a new request if desired. To learn more about this process, click here.

My account is atm...@gmail.com. For your kind review.

Thank you.

4 MORE
7/28/11
Original Poster
wahta
Just want to update >> my email was reactivated by credit card option. Thank you all ... :)
 
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