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3/11/10
Original Poster
Caitlin07

Argh spam sent from my email address, hacked?

Hi just reporting this and wondering how it's happened,my password wasn't common.This morning I discovered my email account had spammed contacts at 7.03 gmt, whilst none of our computers on and I always sign out and I always sign out, I immediately changed my password and have now checked through the settings, nothing else seems to have changed. This was the spam sent:

Hello,
Dear friend, How are you doing?
I find a site to sell electronic products with very good price. Laptop, DC and Cellphone even Motorcycle are very popular. Their products are original quality with very low price as wholesale business supplier. They also can do retail business for end user now. Maybe it is fit for your business . If you like you can contact them . Website: www.shopcnwrf.com
 

Wish you everything goes well.
Best regards.







Please Also Include:
Operating system Winxp
Program and version you use to access Gmail Firefox
Your antivirus software Avira and avast, superantispware, zonealarm(laptop, netbook and pc)
Any extensions, toolbars or plug-ins:noscript and WOT
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Recommended Answers (2)
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All Replies (430)
chau328
3/11/10
chau328
I got the same problem. My Gmail account was somehow hacked and sent out similar message to all of my 400 or so contacts! I had to change password right away and deleted any saved confidential emails.
3/12/10
Expert - Gold
bkc56
If your account has been compromised/hacked/stolen you will need to check and fix at least all of the following things:

Account Security:
Settings -> Accounts and Import -> Google Account Settings -> Change Password [pick a new secure password]
Settings -> Accounts and Import -> Google Account Settings -> Change Password Recovery Options [verify secret question, SMS and secondary e-mail address]

Potential Spam:
Settings -> General -> Signature [make sure nothing as been added]
Settings -> General -> Vacation Responder [make sure it's disabled and empty]

E-mail Theft

Settings -> Accounts and Import -> Send Mail As [make sure it is using your correct e-mail address]
Settings -> Filters [no filters that forward or delete e-mail]
Settings -> Forwarding and POP/IMAP -> Forwarding [disabled or correct address]
Settings -> Forwarding and POP/IMAP -> POP Download [disabled]
Settings -> Forwarding and POP/IMAP -> IMAP Access [disabled]

Additional Information
Keeping account secure:  https://mail.google.com/support/bin/answer.py?hl=en&answer=46526
Protecting your account:  https://mail.google.com/support/bin/answer.py?hl=en&answer=29407
More account security info:  http://www.google.com/help/security/
If your account is compromised:  http://mail.google.com/support/bin/answer.py?hl=en&answer=50270
3/12/10
Original Poster
Caitlin07
Thanks :) I've checked through everything and no changes evident bar the one spam email to all my contacts :(, but it has made me apprehensive re security.
3/12/10
Expert - Gold
bkc56
You might also do some serious scanning of your computer for virus/adware/malware infections.
mulgy
3/13/10
mulgy
i had the same problem, and it was good to see it wasnt just me, i followed the advice and hopefully that will be it sorted, Thanks Guys.

Mulgy

Operating system : Linux Debian
Program and version you use to access Gmail : Sylpheed-Claws
Antivirus software : ClamAV
424 MORE
1/29/11
Expert - Top Contributor (Alumni)
The C Man (Call me C) Ex TC
Hydra,

Please post a new question in http://www.google.com/support/forum/p/gmail/label?lid=21c7dfa3270c8374&hl=en and post the url/address for it back to here and I will get it Escalated for you.
 
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