/mail/community?hl=en
/mail/community?hl=en
6/12/10
Original Poster
pritchard92

"Authentication failed" when POP3-ing mail from hotmail to gmail; settings correct

I've been having problems fetching mail via POP3 from my hotmail account. However, I have checked with the hotmail help pages, and the settings I have entered are correct. This still causes an "authentication failure" however. This may or may not be related to the mail fetcher known issue, however this is causing me to not recieve ANY mail from the hotmail account.




Please Also Include:
Operating system (e.g. WinXP): Ubuntu 10.04
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):  Gmail accessing Hotmail
Your antivirus software (e.g. Norton 2007): Ubuntu ;)
Any extensions, toolbars or plug-ins: /
Community content may not be verified or up-to-date. Learn more.
All Replies (13)
wár17 §
6/12/10
wár17 §
What browser are you using?  Chrome, Firefox, something else?

What POP server are you using?  Are you using your full Hotmail email address?

Was Gmail getting Hotmail email and now stopped?  Or are you setting up for first time?
6/12/10
Original Poster
pritchard92
The browser I'm using is Chromium.

I'm trying to use the "pop3.live.com" POP server, to no avail. I am indeed using my full Hotmail email address.

I was able to fetch my mail previous to this problem. However, I recently change my hotmail password due to the possibility that my Hotmail had been logged into by someone else. I've tried fetching using my old password, aswell as my new password. Both give this error message. I can successfully log into my hotmail account on the msn website.
wár17 §
6/12/10
wár17 §
Chromium is like alpha version of Chrome.  It is very much in early stages of development and contains errors.

Try clearing your cache and cookies files, and try logging in again with new password. Verify that for login, you are using Hotmail full address, not username only.
prosgr1
8/13/10
prosgr1
I was able to fetch my mail previous to this problem. However, I recently change my hotmail password.
I can successfully log into my hotmail account on the msn website.


Same problem here...
OS 2.6.32-24-generic #39-Ubuntu SMP Wed Jul 28 05:14:15 UTC 2010 x86_64 GNU/Linux
Using firefox 3.6.8, tried with chromium daily build also.
Canceled hotmail account entry in gmail, cannot add it now...

prosgr1
8/13/10
prosgr1
Tried with a new hotmail.com (uk) account, problem persists...

wár17 §
8/13/10
wár17 §
So the problem occurs with Firefox and with Chromium? How are you fetching your mail?  Via POP3 to email client or using Gmail Check mail using POP3 feature?

 
Verify that you are using your full email address to log in, not only username. (Username will work in webmail login, but not access via POP3.)
prosgr1
8/13/10
prosgr1
Tried both ways, login data was correct in any case.
Changed window$ live password,
and finally i logged in with the new account (uk.com)
Seems to be a pop3.line.com server problem,
related to spam prevention settings...
knivesout
9/9/10
knivesout
this has been bugging me also, finally figured it out.

I likewise only received this recently after changing my password.

In particular, I changed my password LENGTH.

At some stage, either google is truncating the sent password or hotmail allows you to set a password longer than the maximum length allowed at pop3 authentication time.

Either way, resetting my password back to a shorter length resolved the issue. How frustrating, I hope this helps others with this issue.
Pixelshaw
9/30/10
Pixelshaw
"knivesout" seems to have the solution. I had the same problem. Shortening the length of the password resolved the issue. There should be some documentation somewhere to give details of password length or is this a bug.
sdockham0712
11/23/10
sdockham0712
I had been struggling with the same issue for the same reason. I was notified that my hotmail address sent out messages to my hotmail contacts so I beefed up my password both in complexity and length.  My new one was 17 characters long and did not work in the Check Mail Using POP3 section of Settings > Accounts and Import.  Once I shortened the password it worked.
maikr
12/2/10
maikr
Thanks @Knivesout, that did solve the problem (at least as a workaround).

I did keep my long password, but within Gmail I've truncated it to 16 characters.
After that everything seems to work fine...

Best regards,
Maik

Calamarain
12/29/10
Calamarain
Gmail doesn't truncate passwords, HoTMaiL does.
I had a 20 character password for HoTMaiL. Only the first 16 characters appear to be used. But, I never noticed, because all the Microsoft services truncate it. Even the MSN to Jabber gateway I use truncates.
Only Gmail doesn't truncate (and it shouldn't), so it sent 20 characters, and the password got refused.
So, the solution is to truncate the password you save in Gmail to 16 characters, there is no need to change your HoTMaiL password.
maikr
12/29/10
maikr
You're right, that's exactly the bottomline... that's why we MANUALLY truncated our passwords within Gmail ; - )
 
Best regards,
MaikR
Were these replies helpful?
How can we improve them?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Google Employee — Google product team members and community managers
 
Community Specialist — Google partners who help ensure the quality of community content
 
Platinum Product Expert — Community members with advanced product knowledge who help other Google users and Product Experts
 
Gold Product Expert — Community members with in-depth product knowledge who help other Google users by answering questions
 
Silver Product Expert — Community members with intermediate product knowledge who help other Google users by answering questions
 
Product Expert Alumni — Former Product Experts who are no longer members of the program
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.