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01/02/2016
Original Poster
drwho1983

Problem Importing Email & Contacts from AT&T Webmail (old version) into Gmail Account.

So I've done a lot of searching here and can't seem to find anyone else having this problem. I'm not surprised by this due to the age of my clients email provider.

He is still using the old AT&T Webmail but he's been accessing it for years using Outlook. For some reason his account was never transitioned over to the new AT&T/YAHOO Mail.

When I try to Import his email using the Gmail Import function under settings I type in his email (m******@att.net) and it opens a window to sign into the account (username and password) the windows that pops up is for the new att.net/yahoo email and will not allow me to sign it. (It says it's powered by shuttlecloud.)

So I can sign in with the current username and password I have at the following address:

websitesmail.att.net

However if I try to sign in with the same username and password here it tells me that no such account exists:

att.yahoo.net

I read that there is no longer any way to merge an old att email account with the new att/yahoo email so that doesn't seem to be an option here.

I have yet to try the pop3 option as I've never had to in the past and would prefer to use the Import option. It does list att.net as being supported after all.

Is there some way to resolve this without resorting to using the pop3 option? Thanks!!!
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01/02/2016
Original Poster
drwho1983
I'm not sure if there's a way to mark this a solved but it is. The solution seemed to be to simply keep adding and deleting the account under Import Mail & Contacts. Eventually it popped up with a totally different login page and logged in. Things seem to be importing. Only time will tell but I as well as my client am just happy it's working.
Monica J.
01/02/2016
Monica J.
Glad you solved the problem drwho1983!  Thank you for posting your solution and for using the Gmail forum.
 
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