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4/17/11
Original Poster
Hamstercat

XP / Outlook Express POP3/IMAP problems: Socket Error: 10060, Error Number: 0x800CCC0E

Explain your issue in full detail here:

Hello - I SO hope someone can help me. 
 
I have been using Outlook Express 6 on XP HOME edition version 2002 SP3 on a Samsung NC10.  I also run this config on a an old Dell desktop.  No problem at all with the Dell and sending receiving mail in OE. However I haven't been able to send/rec on the NC10 since January - it simply stopped working and just gives me the following error message:
 ( I have Gmail and Hotmail accounts - none works):
 
The connection to the server has failed. Account: XXX HOTMAIL', Server: 'pop3.live.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E (I've replaced my email with XXX - otherwise this it the full error msg)
 
I have unistalled all anti-virus, recreated all G and Hmail accounts, treble checked ALL the settings.  I do know there are lots of answers to this question, but I have tried every single fix (different port settings/remove A/V etc) and nothing works. I'm baffled why a) it's suddenly stopped working and b) why it's still fine on my desktop.  It seems unlikely that both Hmail and Gmail no longer work at exactly the same time, so it has to be something to do with OE, I just don't know what. (I am aware that MSoft is trying to migrate all to LIVE, but that hasn't stopped OE working with Hmail - or Gmail - on my desktop.
 
Unfortunately I am overseas for a while and not able to access the desktop, therefore I really would like to be able to use OE on my Ltop.
 
I will be very grateful for anyone who has come accross this issue or has any idea how to rectify.

Thanks so much for anyone who has ANY ideas!
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All Replies (3)
KeithR
4/25/11
KeithR
We can't help you with the Hotmail situation, except that I didn't think Hotmail supported POP access.  Check your account settings on the Dell to make sure they are the same as on the NC10.

We might be able to help with the Gmail settings if you post the error given by the Gmail access.  It is possible that the NC10 is not downloading from Gmail because it first gets the error from Hotmail.  If this is true, you could try running just the Gmail connection.

If the Gmail error is identical except for the name and the server detail, you could try clearing Captcha.

4/25/11
Original Poster
Hamstercat
Hello Keith
 
I really appreciate your efforts! Just FYI, yes indeed POP3 was enabled by Hotmail approximately 2 years ago.  The only reason I mention Hotmail, is because I have been happily using Hmail *3 accounts) and Gmail (1 account) since purchasing the Samsung.
 
I have deleted all Hmail accounts and run only the Gmail, the error message for Gmail in OE is
 
The connection to the server has failed. Account: 'pop.gmail.com', Server: 'pop.gmail.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E.
 
I have tried both 465 and 25 for the outgoing server - I get exactly the same error message.
 
The connection to the server has failed. Account: 'pop.gmail.com', Server: 'pop.gmail.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E
 
I have successfully cleared Captcha
 
In desperation I have downloaded Thunderbird (lastest version) and again receive Gmail (and Hmail) error messages)
 
"Configuration not valid.  Is the User name or password wrong?!  All settings are correct - I have quadruple checked. 
 
I am running only Microsoft Essentials and have enabled access for Thunderbird,
 
It seems very strange that neither OE nor THunderbird workds with either Gmail or Hmail. - could it be the Samsung itself?
 
I am at a loss!
 
Thank you so much for your time!
KeithR
4/26/11
KeithR
It appears this error occurs because your ISP has blocked access to outside SMTP servers (see [1] which is typical of articles on error 0x800CCC0E).  You could check with your ISP to see if they have left any particular port open although this is unlikely since you have already tried both 465 and 25.  Have you tried 587?  If that doesn't work, you'll have to change the settings to use the SMTP server of your ISP instead of Gmail.  The only down side of that is that Gmail won't store copies of your sent messages.

I am somewhat doubtful because OE is associating the error with the POP protocol, but all the articles I read insist that this error is on the SMTP mail send.  At least this answer provides a reason why it would have changed suddenly - the ISP has decided to tighten up security.  One would think that they might have warned you in advance before making a change.
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