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8/12/15
Original Poster
Peter e Thomas

Can't add gmail to iOS mail app

I'm trying to add my school's gmail-hosted email address to the iOS mail app. Normally when I add a gmail address through the gmail setup option, it asks me to sign in on the regular page, then adds the account. However, with this address, it shows me the normal sign in page, then redirects me to a second sign in page to "finish signing in" with my school id. Once I sign in there it just redirects me to my inbox and all I can do is cancel--it doesn't add the email.
 
I have also tried setting it up as an IMAP email, but when I have it set up like that, I can never send emails; I always get an error message that the outgoing server can't be reached.
 
My school's IT department said to contact gmail about this problem and that they can't help me.
 
(Also, please don't just tell me to get the gmail app. That's not helpful advice.)
 
Thank you!
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All Replies (3)
Martin E.L.
8/13/15
Martin E.L.
Hi Peter,

Thanks for using the Gmail Help Forum. These can be some reasons why it is not working:
  • You're signing in from a new location or device
To protect your account, Google might make it harder to sign in to your account if they suspect it isn’t you. For example, Google might ask for additional information besides your username and password if you are traveling or if you try to sign in to your account from a new device.
    1. Go to https://g.co/allowaccess from a different device you have previously used to access your Google account and follow the instructions.
    2. Try signing in again from the blocked app.
  • Your device or app may not support Google's security standards
Some examples of apps that do not support the latest security standards include:
      • The Mail app on your iPhone or iPad with iOS 6 or below
      • The Mail app on your Windows phone preceding the 8.1 release
      • Some Mail apps (not built by Google) that come with your Android Phone
      • Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird

      To help keep your account secure, Google may block these less secure apps from accessing your account. If this is the case, you have two choices:

    1. Upgrade to a more secure app that uses most up to date security measures. All Google products, like Gmail, use the latest security measures.
    2. Go to Allow less secure apps and choose “Allow” to let less secure apps access your Google account. Google doesn't recommend this option because it may make it easier for someone to gain access to your account. But some cases where you still might want to allow apps access include:
      • If you want to continue using an app you’re familiar with. For example, if you have a Samsung phone and check your email messages with the app that came on the phone, you can choose “Allow” to continue using it.
  • Two Step Verification isn't supported by the app 
Many apps, such as the Mail app in some versions of iOS and Windows phones, do not support 2-Step Verification. Instead, you’ll have to create an application specific password to sign in to your account. Visit Problems signing in with 2-Step verification? for instructions on how to use 2-Step Verification on your specific app or device.

If you’ve tried all the options above but are still unable to sign in to your account on the app, try the following:

  1. Go to https://accounts.google.com/DisplayUnlockCaptcha on your device's browser.
  2. Enter your username and password, then type the letters on the screen.
  3. Go back to the app and try signing in again.

Best,
Martin

8/14/15
Original Poster
Peter e Thomas
Hi Martin,
Thank you for your suggestions. Unfortunately, they don't really help with the issue I'm having. It's not a new device, and it's up-to-date with Gmail's security standards. I looked into the 2-step verification options, but I'm not sure that's actually what's happening—I tried visiting the "Problems signing in" link, but my email account doesn't support App passwords. I also tried following the unlock captcha link and putting everything in, but that doesn't seem to have had any effect.

Let me give you a more detailed description of the problem I'm having and see if that helps.
Normally when I add a new Gmail account to my phone, I go to Settings > Mail, Contacts, Calendars > Add Account. When I click on the "Google" option, a new window slides up from the bottom of the screen and shows this:



If it's a regular Gmail account, I put in my email and password, click "Sign in," and the screen slides back down and says "Account added."

The problem is that with this account, I put in my email and password, click "Sign in," and it redirects to this page, which is Antioch University's email sign in page:



I put in my ID and password, and am redirected to my inbox:



At this point I can navigate my inbox or click Cancel. Nothing else. If I click Cancel, it takes me right back to the add account screen, and my email still isn't added.


Now, like I said, I currently have the email set up using the "other"/IMAP option, and while I can receive emails through those settings, I can't send emails, as I always get the error that the outgoing server can't be reached.
Kellum Lewis
9/12/15
Kellum Lewis
I'm having this same issue. I called Antioch Help Desk, which could offer no help. This problem started with the latest version of iOS; it worked fine before, which makes me think this is an Apple developer problem.
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