Original Poster


Ive lost my fone and neither google or my backup email recognizes the computer im on and i cant get in to anything and i need to access my google to have it track my fone please help
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Expert - Gold

You will need to attempt to recover the account.

Navigate to https://accounts.google.com/signin/recovery  (If account name is unknown, select "Find my account".)   Follow the necessary steps.  This process must be completed, and then wait for a response from Google.  There is no other way to regain an account.

If possible, use the same location and same device that was successfully signed in from previously. This appears to help.

Answer the questions using the details the account was set up with.  Take  time with this form. Submit to Google. 

Read this blog for help   http://gmailaccountrecovery.blogspot.jp/ 

This post has an excellent overview of the procedure here, and why you may not succeed:-  https://productforums.google.com/forum/#!category-topic/gmail/SzwFXkqLvr0  You should read it.

To determine  account creation date (if needed and if possible) , see https://productforums.google.com/forum/#!category-topic/gmail/dTlr4KVRFIA

Google will not return any email account unless fully satisfied as to the ownership.  If there is insufficient information available, account recovery may be impossible to achieve.

(If repeated recovery requests are sent without any new information, the account holder can be locked out as a "spammer", or the recovery may be delayed). 

As an aside, documentation of any kind (including ID and government documents) cannot and will not be accepted, under any circumstances. These can easily be forged/stolen. and Google has no way of authenticating same.

charleneanne mackenzie
charleneanne mackenzie
My account is being accessed automatically, with a hit of a button on my friends tablet. How can I shut it down?
Expert - Gold
To avoid any possible confusion in this thread, you will need to go to https://goo.gl/xF7C5 and start a NEW TOPIC.

Clear and concise details of the problem, please!   Your co-operation is appreciated!  
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