/mail/community?hl=en
/mail/community?hl=en
1/6/17
Original Poster
Amanda23

HELLLPPPPPPPPPP

Ive lost my fone and neither google or my backup email recognizes the computer im on and i cant get in to anything and i need to access my google to have it track my fone please help
Community content may not be verified or up-to-date. Learn more.
Expert Replies (2)
Were these replies helpful?
How can we improve them?
All Replies (3)
1/7/17
Expert - Gold
catzrule

You will need to attempt to recover the account.

Navigate to https://accounts.google.com/signin/recovery  (If account name is unknown, select "Find my account".)   Follow the necessary steps.  This process must be completed, and then wait for a response from Google.  There is no other way to regain an account.

If possible, use the same location and same device that was successfully signed in from previously. This appears to help.

Answer the questions using the details the account was set up with.  Take  time with this form. Submit to Google. 

Read this blog for help   http://gmailaccountrecovery.blogspot.jp/ 

This post has an excellent overview of the procedure here, and why you may not succeed:-  https://productforums.google.com/forum/#!category-topic/gmail/SzwFXkqLvr0  You should read it.

To determine  account creation date (if needed and if possible) , see https://productforums.google.com/forum/#!category-topic/gmail/dTlr4KVRFIA

Google will not return any email account unless fully satisfied as to the ownership.  If there is insufficient information available, account recovery may be impossible to achieve.

(If repeated recovery requests are sent without any new information, the account holder can be locked out as a "spammer", or the recovery may be delayed). 

As an aside, documentation of any kind (including ID and government documents) cannot and will not be accepted, under any circumstances. These can easily be forged/stolen. and Google has no way of authenticating same.

charleneanne mackenzie
1/7/17
charleneanne mackenzie
My account is being accessed automatically, with a hit of a button on my friends tablet. How can I shut it down?
1/7/17
Expert - Gold
catzrule
To avoid any possible confusion in this thread, you will need to go to https://goo.gl/xF7C5 and start a NEW TOPIC.

Clear and concise details of the problem, please!   Your co-operation is appreciated!  
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.