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12/16/17
Original Poster
Diego D

How do I get help for "Server says "[AUTH] Web login required"

For several years I have been using eM Client to access my gmail accounts with NO PROBLEMS!
3 days ago I started receiving the "Server says "[AUTH] Web login required" error message and am being told by Google Mail that my password is being used by someone else.  However, this only occurs when "I" try to access gmail.  It is "MY" attempt to access the account that is being blocked!  The problem occurred 3 days ago then it went away until late yesterday.  Yesterday it started again and I can no longer access 2 of my 3 gmail accounts using my email program (eM Client).  It is not a problem with eM Client, it is a problem with GOOGLE MAIL!!!!

One of the tech answers said that google started some kind of "live blocking of hackers"  That sounds great but IT IS ME THAT THEY ARE BLOCKING!!!!!

I changed my password and the notice showed up with the new password!

Yes, I can go online and sigh into my gmail accounts but I can't access them using eM Client!  I also tried another email program (Thunderbird) and got the same results!

It seems to me there is some kind of glitch in your "Hacker Blocking" operation that needs to be addressed!

When can we expect this problem to be resolved???
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All Replies (3)
catzrule
12/16/17
catzrule
Have you allowed for less secure apps?  Please do so, and see if that helps.

You may also need to clear a "captcha".  (You usually have only a 10 minute window after clearing the captcha, depending on what you are doing).

Jimmy Mac
12/17/17
Jimmy Mac
Thank you so VERY MUCH!!!  I apologize for sounding so desperate!  Turning on the "Less Secure" devices took care of the problem.  It's interesting that one of my accounts already had that turned on  and was working.  However, when I turned it on for the 2 addresses, that were having problems, then the 3rd address started having the problem but the other two were OK.  When I checked the setting for the 3rd address, it was on so I turned it OFF and then back ON!  All 3 of the accounts seem to be working OK now!
Another interesting thing I discovered in my troubleshooting of the problem, there were 2 places, in Texas and California, that were supposedly trying to access my accounts.  I did a look-up of the 2 IP addresses and found that both were connected to cell phones.  One was AT&T (my carrier) and the other was a provider of services for cell phones!  This may be something Google might want to investigate ... that this problem is related to smart phone access to google and gmail.
 
Thanks again for your help.  I had looked at that "Less Secure" setting before but thought it should be "OFF" and that I was being directed to have it "OFF" (that is the recommended setting, I believe).  I must have misread or misinterpreted the directions!
 
I appreciate that you made it clear for me that the setting should be "ON"!
 
THANKS HEAPS!!!!
JimmyMac
catzrule
12/17/17
catzrule
One was AT&T (my carrier) and the other was a provider of services for cell phones! This may be something Google might want to investigate ... that this problem is related to smart phone access to google and gmail.

Probably not an issue;  just where the telcos actually connect to the Internet.  AT&T may also be using a third party, or allowing a third party telco to give you access.

Might however be a good time to check your account security. https://myaccount.google.com/  -> Sign-in & Security.

If using public Internet cafes, libraries, etc., be wary of key loggers, and make sure that you always, in all places and on all devices, fully sign out of your Google account.  When signing in, do not select "remember me".

(Friendly reminder;  account security and password protection is your responsibility; and it is not the job of Google to do this for you.  Google provide secure systems at their end;  you must do the same at your end!  https://www.google.com/safetycenter/)


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