/mail/community?hl=en
/mail/community?hl=en
3/22/11
Original Poster
Google user

Gmail interface replies to myself instead of sender nor reply-to field

Explain your issue in full detail here:

I setup the company i work for on Gmail, so now each of us have a personalized address. The problem is that when my boss forwards me an email from a client, if i hit the reply button it automatically fills it with my address not his. I went through and checked out all the headers and, including the from and reply-to fields, are all correct but Gmail is not adhering to them. To not even obey the reply-to field is a pretty major design flaw. Any help would be appreciated. 

Please Also Include:
Operating system (e.g. WinXP): win xp sp2
Program and version you use to access Gmail (e.g. Internet Explorer 7 or Outlook 2003):  latest chrome
Your antivirus software (e.g. Norton 2007): none
Any extensions, toolbars or plug-ins: Boo... No extensions installed :-(
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Was this answer helpful?
How can we improve it?
All Replies (9)
bkennelly
3/23/11
bkennelly
I assume that, because he forwarded them, the messages are showing as from your boss.  Do you have his address defined as one of your custom From addresses?  If so, Gmail sees that you are replying to one of your own messages, and converts it to a follow-up, and sends it to the same address.  


3/23/11
Original Poster
Google user
I do, i have it setup so i can send setup as a mail alias so i can send emails on his behalf. Wow, thats .. kind of a dumb feature. I can't think of any instance where i would receive an email from one address and need to reply to myself at a different address. That should be a switchable preference.

Thanks bkennelly, your help is much appreciated. Now to find a way to make Google aware that it should be an option, not forced..
bkennelly
3/23/11
bkennelly
Thunderbird works the same way.  It makes it easy to add to a discussion by replying to one of your own messages.  If it worked as a normal reply, you would be talking to yourself.  Unfortunately, if you get a message from one of your custom From addresses, it already looks like you are talking to yourself, and this feature gladly helps you continue to do so.

I do not know an easy workaround, but you can make suggestions here:




3/23/11
Original Poster
Google user
" If it worked as a normal reply, you would be talking to yourself. " 

This statement seems false to me. I have his email address setup as a "Send mail as:", not a "Get mail from other accounts:" so im not actually receiving any of his email, im simply sending AS him when i need to. Thus replying to his email address would not be sending to myself, it would in fact work as any other normal reply would in that he would be receiving the response on his own email account.

Also, gmail already handles discussions by sticking the sent emails inside the gmail threaded interface (IMAP/POP access such as Thunderbird wont get the added benefits of native gmail threading of course, but this is about the web interface wherein lies my problem). If you replyed to your own email address then you will have the email in the same thread twice, once as sent and the other received; which again begs me to understand why this would be a 'feature'. And i agree that it is useful to put notes in an email/thread and that currently the only way is to reply to yourself/the thread, but thats a feature i've requested on the very page you linked to before i brought up this separate topic.

For the record im not arguing with you as if your to blame, im simply discussing my views.
bkennelly
3/24/11
bkennelly
The catch is that Gmail looks at all custom From addresses as "me", so a message from any of them is "from:me".  That means that it will appear in Sent Mail, and that Gmail will handle replies as follow-up.  

I agree that it would be nice to be able to designate which addresses are "me" and which are delegated to me, or, at the very least, to provide a button to switch from follow-up to reply.  
3/24/11
Original Poster
Google user
" The catch is that Gmail looks at all custom From addresses as "me", so a message from any of them is "from:me". I agree that it would be nice to be able to designate which addresses are "me" and which are delegated to me, or, at the very least, to provide a button to switch from follow-up to reply. "

Yeah, thats my problem with this. I have it listed under the 'Send mail as" so Gmail SHOULD naturally look at it as an account that I'm not linked to, knowing full well that i cant receive the emails from that address. It should then treat the 'Get mail from other account' as accounts that i have been fully delegated to, and thus can receive their mail.

But i still hold firm that regardless of the delegation situation that there is no reason to flat out change the reply-to address.  Even if i owned that account and received its mail, why wouldn't i want to reply to that specific address vs changing it to my own email. That makes no sense because even if my intent may be to send it to myself (remember, i may been downloading email from an account, but maybe its a shared account and other people are downloading from it as well. I don't want them downloading from my personal account but if its sending to me only then thats what they would have to do.), that I'm obviously choosing to send the reply to that specific address by hitting the reply button instead of creating a new email or changing the address manually. To FORCE us to have to change the address every time is absurd. No other email client that i have dealt with (that yes, i could send mail on behalf of someone) took such wild assumptions.

Gmail really needs to get on top of this simple problem to make it at the very least a switchable option. I'm not the only complaining about this ridiculous 'feature' as i can find this topic throughout the forums. Thank you bkennelly for the discussion but i think I'm going to let it go and send this thread off to Gmail in hopes that they get a clue that not everyone is a fan of this.
bkennelly
3/24/11
bkennelly
" I have it listed under the 'Send mail as" so Gmail SHOULD naturally look at it as an account that I'm not linked to, knowing full well that i cant receive the emails from that address."

That is a non-sequitor.  There is no way to get from 'I have it listed under the 'Send mail as"' to 'i cant receive the emails from that address'.  What is needed is some way for you to tell Gmail that it is not an alternate identity, because they cannot determine it for you.   (I think the feature was developed with the idea that it would only be used for alternate identities, and they did not consider delegated responsibilities.)

You do not seem to have understood the explanation, so I want to turn it around.  If you sent the first message from your account, with a Reply-To value, then hit reply on your own message to add to it, this feature makes the addressing on the new message match the first, which is probably what you want.  If it used the Reply-To address, the original recipients would not get the follow-up.  In Gmail, and some other email programs, this extends to messages from any of your identities.  (As I wrote before, Thunderbird does the same thing with its alternate identities.)  It is really a very useful, and intuitive, feature in that situation.  It fails when the From address is not one of your own identities.

I agree that you should submit the suggestion to Gmail, but make sure you understand how it works and what it is supposed to be doing, so you can offer a constructive change.  Simply turning off the feature would cause more pain for most people.
3/24/11
Original Poster
Google user
" .. make sure you understand how it works .. so you can offer a constructive change.  Simply turning off the feature would cause more pain for most people. "

Now your turning passive-aggressive and i do not appreciate it. From the very first response as to what the problem was my first reaction was for it to be an option, not forced off. Get your facts right before you become hostile. I stated this was to be a discussion, not a direction of blame and defend so no remarks like that are to be tolerated.

" That is a non-sequitor.  There is no way to get from 'I have it listed under the 'Send mail as' to 'i cant receive the emails from that address'. "

Second, when trying to sound big and important don't make such ridiculous remarks. Here's what you don't seem to understand: From account (A) go to your settings and add account (B) under the "Send mail as" section. Go through the approval process to get it verified. Now login to account (C) and send an email to account (B). Login to account (A) and check your email. Notice something missing? Maybe a certain email someone sent to account (B)? Thats exactly what my statement means; sending mail on someones behalf does not mean you can receive the email they receive. Again, get your facts straight.

"delegated responsibilities" is the design principle of the 'Send Mail As' feature. Whether its on behalf of yourself not having to sign into a separate account in order to send the email, or on behalf of an entirely different person, thats what this feature was built for. An alternate sending identity should not constitute as being the same physical person so Gmail should not assume as much until told to do so by the account holder.

Now i've stated my beliefs multiple times, you've stated your beliefs multiple times and this conversation is going nowhere. As stated, I'm letting this conversation go and have submitted it to Google. Respond as you might but i have deselected the 'Email me when people reply' and will never check this thread again. Goodbye.
bkennelly
3/24/11
bkennelly
I apologise, I was not trying to be passive-aggressive, I was trying to make a constructive suggestion.  I, too, want to see this resolved. 

Thats exactly what my statement means; sending mail on someones behalf does not mean you can receive the email they receive.

Your original statement was "I have it listed under the 'Send mail as" so Gmail SHOULD naturally look at it as an account that I'm not linked to, knowing full well that i cant receive the emails from that address."  That is not equivalent to "sending mail on someones behalf does not mean you can receive the email they receive."  Your statement is equivalent to "sending mail on someones behalf means that you cannot receive the email they receive."

Again, I am sorry I offended you, but I don't think I said anything rude or knowingly incorrect.
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Google Employee — Google product team members and community managers
 
Community Specialist — Google partners who help ensure the quality of community content
 
Platinum Product Expert — Community members with advanced product knowledge who help other Google users and Product Experts
 
Gold Product Expert — Community members with in-depth product knowledge who help other Google users by answering questions
 
Silver Product Expert — Community members with intermediate product knowledge who help other Google users by answering questions
 
Product Expert Alumni — Former Product Experts who are no longer members of the program
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.

false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
17
false