Gmail won’t load

Important: Starting February 2024, Gmail will automatically transition users from Basic HTML view to Standard view. If you use a screen reader for Gmail in Basic HTML view, read our transition guide for switching to Standard view.

If Gmail is slow or isn't loading correctly in your browser, you may need to check your browser, internet connection, or device for issues.

Before you start

• To check the status of Gmail, open the Google Workspace Status Dashboard.

Fix issues with Gmail not loading

Check your browser

1. Use a supported browser.
   • Most browsers support Gmail. If you have trouble using your browser with Gmail:
     • Update your browser version to the latest version.
     • Try another browser.
2. Check your browser extensions or applications.
   • Some extensions or add-ons on your browser or applications on your computer may cause Gmail to not work.
   • Turn off extensions and uninstall applications one by one. Then, open Gmail again to check if that solves the problem.
   • If available, try using your browser’s incognito or private browsing mode.
3. Clear your browser's cache and cookies, then open Gmail again.

Check your internet connection

1. Restart your device.
2. Turn off your Wi-Fi or mobile data connection, then turn it back on again.
   • Tip: For Wi-Fi, if Gmail still does not load, restart your router. Check your router's manual for instructions on how to restart it.
3. Connect to another network.

If you still have connectivity issues after you complete these steps, contact your service provider or your Wi-FI network host.

Try another device

Gmail may not load in browsers on older devices. Try using another device to check if Gmail loads correctly.

Related resources

• Use the latest version of Gmail in your browser
• Supported browsers
• Clear cache & cookies