Search
Clear search
Close search
Google apps
Main menu

Gmail won’t load

If Gmail is slow or isn't loading correctly, use the steps below to fix the problem.

Step 2: Check your browser extensions or applications

Sometimes extensions or add-ons you've installed on your browser or applications you’ve installed on your computer can prevent Gmail from working.

Try temporarily turning off these extensions and applications one by one, then using Gmail again to see if that solves the problem.

To try using Gmail without any extensions, open Gmail using your browser's incognito or private browsing mode.

Step 3: Clear your browser's cache & cookies

Try clearing your browser's cache and cookies, then using Gmail again to see if that solves the problem.

Step 4: Check your Gmail labs

If you have any labs turned on, try opening Gmail by visiting https://mail.google.com/?labs=0.

If that fixes the problem, disable labs one at a time to figure out which is causing the problem:

  1. Open Gmail.
  2. In the top right, click Settings Settings.
  3. Click Settings.
  4. Click the Labs tab.
  5. Next to any labs you have enabled, select Disable.
  6. At the bottom of the page, click Save Changes.

The steps above didn't help

If the problem still isn't fixed, check the Apps Status Dashboard to see if there's a known issue happening on Gmail.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

Was this article helpful?
Watch video tutorials

To get the latest tips, tricks, and how-to's, subscribe to our YouTube Channel.