I got an error in Gmail

If you get an error when you're using Gmail, like "Temporary Error," or "Oops," use this page to help you fix the issue.

"No connection"

If you received this error on your iPhone or iPad, try the following steps:

"Temporary error"

If you get a "Temporary Error (502)" message when you try to sign in to Gmail, your mail is temporarily unavailable. This error usually goes away quickly, so try signing in again in a few minutes. Even though you can't sign in for the moment, your messages and personal information are still safe.

"Oops" or other error

If you're getting any of these errors, or a different one that isn’t listed, try the steps below to fix the issue:

  • "Bad Request: Your client has issued a malformed or illegal request"
  • "Oops" (602, 500, 102, 009, 103)
Step 1: Check that you're using a browser that works with Gmail
Learn about Gmail's supported browsers.
Step 2: Check your browser extensions or applications

Sometimes extensions or add-ons you've installed on your browser or applications you’ve installed on your computer can prevent Gmail from working.

Try temporarily turning off these extensions and applications one by one, then using Gmail again to check if that solves the problem.

To try using Gmail without any extensions, open Gmail using your browser's incognito or private browsing mode.

Step 3: Clear your browser's cache & cookies
Try clearing your browser's cache and cookies, then using Gmail again to check if that solves the problem.
Step 4: Check your Gmail Advanced settings

If you have any features turned on, take a look at your Advanced settings.

  1. Open Gmail.
  2. In the top right, click Settings  and then See all settings.
  3. Click the Advanced tab.
  4. Next to any features you have enabled, select Disable.
  5. At the bottom of the page, click Save Changes.

The steps above didn't help

If the problem still isn't fixed, check the Google Workspace Status Dashboard to check if there's a known issue happening on Gmail.

Clear search
Close search
Google apps
Main menu