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I encountered an error in Gmail

If you encounter an error while you're using Gmail, such as 'Temporary error' or 'Oops', use this page to help you fix the issue.

'No connection'

If you experienced this error on your iPhone or iPad, try the following steps:

  • Make sure that you're connected to the Internet.
  • Close the app, then reopen it.
  • Sign out, then sign back in

'Temporary error'

If you're experiencing a 'Temporary error (502)' message when you try to sign in to Gmail, your email is temporarily unavailable. This error usually goes away quickly, so try signing in again after a few minutes. Even though you can't sign in for the moment, your messages and personal information are still safe.

'Oops' or other error

If you're experiencing any of these errors, or a different one that isn’t listed, try the steps below to fix the issue:

  • 'Bad request: Your client has issued a malformed or illegal request'
  • 'Oops' (602, 500, 102, 009, 103)
Step 2: Check your browser extensions or applications

Sometimes extensions or add-ons that you've installed on your browser or applications that you’ve installed on your computer can prevent Gmail from working.

Try temporarily turning off these extensions and applications one by one, then using Gmail again to see if that solves the problem.

To try using Gmail without any extensions, open Gmail using your browser's incognito or private browsing mode.

Step 3: Clear your browser's cache and cookies

Try clearing your browser's cache and cookies, then using Gmail again to see if that solves the problem.

Step 4: Check your Gmail advanced settings

If you have any features turned on, take a look at your Advanced settings.

  1. Open Gmail.
  2. In the top right, click Settings Settings.
  3. Click Settings.
  4. Click the Advanced tab.
  5. Next to any features you have enabled, select Disable.
  6. At the bottom of the page, click Save changes.

The steps above haven't helped

If the problem still isn't fixed, check the G Suite Status Dashboard to see if there's a known issue with Gmail.

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