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I got an error in Gmail

If you get an error when you're using Gmail, like "Temporary Error," or "Oops," use this page to help you fix the issue.

"Temporary error"

If you're seeing a "Temporary Error (502)" message when you try to sign in to Gmail, your mail is temporarily unavailable. This error usually goes away quickly, so try signing in again in a few minutes. Even though you can't sign in for the moment, your messages and personal information are still safe.

"Oops" or other error

If you're getting any of these errors, or a different one that isn’t listed, try the steps below to fix the issue:

  • "Bad Request: Your client has issued a malformed or illegal request"
  • "Oops" (602, 500, 102, 009, 103)
Step 2: Check your browser extensions or applications

Sometimes extensions or add-ons you've installed on your browser or applications you’ve installed on your computer can prevent Gmail from working.

Try temporarily turning off these extensions and applications one by one, then using Gmail again to see if that solves the problem.

To try using Gmail without any extensions, open Gmail using your browser's incognito or private browsing mode.

Step 3: Clear your browser's cache & cookies

Try clearing your browser's cache and cookies, then using Gmail again to see if that solves the problem.

Step 4: Check your Gmail labs

If you have any labs turned on, try opening Gmail by visiting https://mail.google.com/?labs=0.

If that fixes the problem, disable labs one at a time to figure out which is causing the problem:

  1. Open Gmail.
  2. In the top right, click Settings Settings.
  3. Click Settings.
  4. Click the Labs tab.
  5. Next to any labs you have enabled, select Disable.
  6. At the bottom of the page, click Save Changes.

The steps above didn't help

If the problem still isn't fixed, check the Apps Status Dashboard to see if there's a known issue happening on Gmail.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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