Email encryption in transit
S/MIME is used to support enhanced encryption in transit, and automatically encrypts your outgoing emails if it can.
Note: These steps will only work if you have S/MIME enabled on your account.
Check whether a message that you're sending is encrypted
- Start composing a message.
- Add recipients to the 'To' field.
- To the right of your recipients, you'll see a lock icon that shows the level of encryption that is supported by your message's recipients. If there are multiple users with various encryption levels, the icon will show the lowest encryption status.
- To change your S/MIME settings or learn more about your recipient's level of encryption, click the lock, then View details.
Check whether a message that you've received is encrypted
- Open a message.
- To the right of the list of people who received the email, click the down arrow .
- You'll see a coloured lock icon that shows you the level of encryption that was used to send the message.
What the encryption icons mean
When you're sending or receiving messages, you can see the level of encryption that a message has. The colour of the icon will change based on the level of encryption.
- Green (S/MIME enhanced encryption) . Suitable for your most sensitive information. S/MIME encrypts all outgoing messages if we have the recipient's public key. Only the recipient with the corresponding private key can decrypt this message.
- Grey (TLS – standard encryption) . Suitable for most messages. TLS (Transport Layer Security) is used for messages exchanged with other email services which don't support S/MIME.
- Red (no encryption) . Unencrypted email which is not secure. Past messages sent to the recipient's domain are used to predict whether the message you're sending won't be reliably encrypted.
I can see the red lock icon
If you're writing a message and see the red lock icon, consider removing these addresses or deleting the confidential information. To see which address is unencrypted, click View Details.
If you've received a message with the red lock icon and the message contained particularly sensitive content, let the sender know and they can contact their email service provider.
Find out more about encryption
If the person who you’re emailing is using an email service that doesn’t encrypt all messages using S/MIME or TLS, their emails might not be secure. However, messages are encrypted in S/MIME whenever possible.
For S/MIME to work, to either sign or receive S/MIME-encrypted emails, a user must have a valid S/MIME cert from a trusted root.
S/MIME is a long-standing protocol which allows encrypted and signed messages to be sent using standard email delivery SMTP.
It uses public key cryptography to:
- Encrypt the message on send and decrypt the message on receipt with a suitable private key to keep message content private.
- Sign on send and verify the signature on receipt to authenticate and protect integrity.
Note: A message can't be decrypted if the user's key isn't uploaded when the message is delivered. Find out more about uploading certificates.
Opportunistic TLS (STARTTLS) is a protocol that helps provide privacy between communicating applications and their users during email delivery. When a server and client communicate, TLS ensures that no third party can overhear or tamper with any messages.
For delivery TLS to work, the email delivery services of both the sender and the receiver must always use TLS.
Find out more about TLS email encryption.