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Error in the Gmail app on Android

If you're getting an error while using the Gmail app on your Android phone or tablet, use the steps below to fix the problem.

Step 1: Update the app

You could be using an old version of the Gmail app. Many errors happen on older versions of the app, but are fixed in the latest version.

UPDATE THE GMAIL APP

Step 2: Troubleshoot your error

If updating the app didn't fix the problem, choose your error message below to get more help.

"There was a problem securing the connection"

There are a few reasons why this error shows:

If you changed your device's date or time

Make sure the date and time on your device are correct.

If you're using public Wi-Fi

If you're connecting to the Internet in a public place, you might need to complete additional steps before you're actually connected. Open the browser on your device, like Chrome or Safari, to see if you need to sign in.

If you're using a non-Gmail address in the Gmail app

Check your server settings:

  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu.
  3. Tap Settings.
  4. Tap the account you're having a problem with.
  5. In the "Server Settings" section, check to see if the information in "Incoming settings" and "Outgoing settings" is correct for POP or IMAP.
"Too many refreshes"

You'll see this error if you're syncing your email more often than your email provider allows.

To change your sync settings:

  1. Open the Gmail app Gmail.
  2. In the top left, tap Menu Menu.
  3. Tap Settings.
  4. Tap the account you're having a problem with.
  5. In the "Data usage" section, tap Days of mail to sync.
  6. Select a longer period of time.
  7. Tap OK.
"The requested folder was not found"

There are a few reasons you might see this error if you're using a non-Gmail account in the Gmail app:

  • The folder you're looking for has been deleted. To fix this, swipe down to refresh the Gmail app.
  • The folder has folders inside of it. Some email services don't allow for folders within folders. We recommend signing in to your mail service on a mobile browser and moving any subfolders you have.
  • Your email provider doesn't allow access to that folder from the Gmail app. To fix this, contact your email provider.
"Internal error"

If you see "Internal error," the error will go away on its own.

If you still see the error after a few minutes:

  • Check G Suite's Status Dashboard to see if there's a service disruption. Our team will update the Dashboard once everything is back to normal.
  • Make sure your device is connected to the Internet.
  • Close the app, then reopen it.
  • Force the app to stop. Open your phone's Settings app, then tap Apps or Application Manager and then Gmail and then Force Stop.

Michelle is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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