You can choose whether replies to emails are grouped in conversations or if each email is displayed in your inbox separately.
Note: To learn how to customise Gmail to look like Outlook, visit section 2 of the Learning Centre.
Choose your conversation settings
When people reply to an email, Gmail groups the responses together in conversations with the newest email at the bottom.
A conversation breaks off into a new conversation if the subject line changes or the conversation reaches more than 100 emails.
- Open Gmail.
- In the top right, click Settings See all settings.
- Scroll down to the 'Email threading' section.
- Tick or untick the box for Conversation view.
How Gmail groups automated emails
Important: Emails are grouped when your conversation view setting is turned on.
If you manage a system that sends automated email notifications to a group of people, Gmail might automatically group them into the same conversation.
Emails are grouped if each message meets the following:
- The same recipients, senders or subject as a previous message
- A reference header with the same IDs as a previous message
- Sent within one week of a previous message
To prevent grouped emails:
- Create a new subject for each message that you don’t want to group.
- Send each message with a unique reference header value that doesn’t match a previous message.