You can choose whether replies to emails are grouped in conversations, or if each email shows up in your inbox separately.
Note: To learn how to customize Gmail to look like Outlook, visit section 2 of the Learning Center.
Choose your conversation settings
When people reply to an email, Gmail groups responses together in conversations with the newest email on the bottom.
A conversation breaks off into a new conversation if the subject line changes or the conversation gets to more than 100 emails. You can customize conversations for your account or for individual IMAP/POP accounts per device.
Change conversation settings for your Google account
- Open the Gmail app
.
- In the top left, tap Menu
Settings.
- Tap your account address.
- Check or uncheck Conversation view.
Change conversation settings for your IMAP/POP accounts on your device
-
Open the Gmail app
.
- In the top left, tap Menu
Settings.
- Tap General settings.
- Check or uncheck Conversation view.
When Conversation view is on messages will be grouped. When Conversation view is off messages won't be grouped.
How Gmail groups automated emails
Important: Emails are grouped when your conversation view setting is turned on.
If you manage a system that sends automated email notifications to a group of people, Gmail might automatically group them into the same conversation.
Emails are grouped if each message meets the following:
- The same recipients, senders, or subject as a previous message
- A reference header with the same IDs as a previous message
- Sent within one week of a previous message
To prevent grouped emails:
- Create a new subject for each message that you don’t want to group.
- Send each message with a unique reference header value that doesn’t match a previous message.