Gmail app messages aren't syncing

If Gmail isn’t syncing automatically, you might notice the following problems:

• Can't send emails, or emails are stuck in send
• Not receiving or not loading new emails
• Can't open or read emails
• Inbox not updating
• 'Account not synced' error
• Not receiving notifications for new messages
• App is very slow

If you’re having issues with notifications, check your Gmail notifications settings.

Try these common fixes first

Usually, one of the checks below helps to solve the problem. 

Check that you’re connected to the Internet

Your Internet connection might not be working. To check that you’re connected, try visiting a website in your mobile web browser. If you’re using public Wi-Fi, such as at a café or library, you might need to load a website to accept the Terms & Conditions before you’re actually connected. 

Also, make sure that Aeroplane Mode is turned off.

Check sync settings on your Gmail app

Depending on your sync settings, the Gmail app might not be checking for new emails.

1. Open the Gmail app .
2. On the left, tap Menu .
3. Tap Settings.
4. If you have more than one account, choose the account that you aren't receiving emails for.
5. Make sure that Sync Gmail is ticked.

Check sync settings on your mobile device

On many Android phones and tablets, you can turn off sync for all apps at once. You may have turned off sync on purpose or by accident.

Even if sync is already on, try turning it on and off a few times.

Find your sync setting

1. Close the Gmail app.
2. On your mobile device, open Settings .
3. Under 'Personal', tap Accounts.
4. In the top-right corner, tap More .
5. Tick or untick Auto-sync data.

1. Close the Gmail app.
2. On your mobile device, open Settings .
3. Under 'Wireless & networks', tap Data usage.
4. In the top-right corner, tap More .
5. Tick or untick Auto-sync data.

On devices running Android 5.0 and up

1. Close the Gmail app.
2. On your mobile device, open Settings .
3. Under 'Personal', tap Accounts.
4. In the top-right corner, tap More .
5. Tick or untick Auto-sync data.

On devices running Android 4.4 and below

1. Close the Gmail app.
2. On your mobile device, open Settings .
3. Under 'Wireless & networks', tap Data usage.
4. In the top-right corner, tap More .
5. Tick or untick Auto-sync data.

Issues specific to non-Gmail addresses

If you use the Gmail app with a non-Gmail address, such as @yahoo.com or @hotmail.com, check your emails on a computer to see if the sync issues that you have been experiencing, such as not seeing any new emails, are only occurring in the Gmail app.

If you’re unable to view new emails on the computer, check the support information for your email provider.

The steps above don't fix the problem

If your Gmail still isn't syncing, get more help with fixing sync errors with the Gmail Android app.