Purchase policies and conditions

Learn about storage plan refunds, renewals, cancellations, and expiration

Refund policy

Google Drive storage plan purchases are non-refundable. The amount of storage you purchased is yours for the length of the subscription regardless of if you decide to cancel at any point.

Renewals

By default, your storage purchase is set to automatically renew at the end of your subscription. At any point during your subscription, you can upgrade to a larger storage plan. You'll be upgraded to your new storage level immediately, and your credit card will be charged when you run out of credit.

If you purchased a storage subscription under the old pricing plan, you can renew your subscription until you choose to upgrade or until your payment information expires.

If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google account or to your current storage plan. The storage plans of Gmail users will be extended for 30 days after auto-renewal fails. Gmail users still have seven days to update their payment information for their current plan, but 30 days to free up space in their account or purchase a new plan.

About cancellation and expiration

When you cancel your storage plan or when your storage plan expires, your storage limits will be set back to the free levels for each product at the end of your billing cycle. Everything in Google Drive, Google+ Photos, and Gmail will still be accessible, but you won't be able to create or add anything new over the free storage limit.

  • Google Drive and Google+ Photos: If you've reached or exceeded the free storage limit, you won't be able to sync or upload any new files, and syncing between your Google Drive folder and My Drive stops completely. You'll still be able to create Google documents, since they don't take up any storage space. For Google+ Photos, you will only be able to upload new photos and videos under certain size limits.
  • Gmail: If you're over that limit, incoming messages to your account will be returned to the sender.

Cancel your subscription

You can cancel your storage subscription at any point.

  1. Go to https://www.google.com/settings/storage New Window.
  2. Sign into the Google Account for which you purchased storage.
  3. Your account will show in the left-hand box. Click Cancel plan.
  4. Review changes to storage that will take place after cancellation and then click Cancel plan.
  5. You'll receive a confirmation email of your subscription cancellation. On the start of the next month of your plan, you'll be downgraded to the free storage levels for Google Drive, G+ Photos, and Gmail.