I can’t sign in on my mobile device or email client

If you recently changed your password on your desktop Gmail, then you’ll need to change your account password on your mobile device or email client (e.g. Thunderbird, Outlook) as well. For example, if you’re using the Mail app on an iPhone, you’ll need to go to the Settings app on your iPhone and update your username and password there under "Mail, Calendar, Contacts". Please visit the help resources for the device or client you're using for specific instructions on how to update this information.

Have 2-step verification enabled on your account? You’ll need to generate new application specific passwords for your device(s) to sign in.

If you’re still having issues after changing your password, visit https://accounts.google.com/DisplayUnlockCaptcha on a browser.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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