To help you manage a busy inbox, AI Inbox helps you identify priority emails and topics.
Learn how AI Inbox works
AI Inbox helps surface to-dos and topics that matter most, all in one place. When you open AI Inbox, there are two main sections:
- Suggested to-dos: This section shows things that need your attention or action from your incoming emails. It identifies high-priority items and explains what you need to do in bold text, like a due date for a utility or credit card bill.
- Topics to catch up on: This section gives you a quick summary of important updates across projects and topics. It helps you stay updated on things that tend to be scattered in different email threads, like upcoming travel, restaurant reservations, purchase confirmations, and more.
To prioritize your most relevant tasks, AI Inbox:
- Needs recent activity in your Primary inbox to provide relevant to-dos and topics. If you haven't sent or received emails in the last 7 days, your AI Inbox may appear empty.
- Filters out spam and emails that you have:
- Archived
- Muted
- Snoozed
- Deleted
- Does not support:
- Encrypted emails
- Delegated inboxes
- Emails received in non-Primary tabs, like “Promotions” or “Social.”
What you need
Important: This feature is only available in the US and in English.
- A personal Google Account subscribed to Google AI Ultra. Learn about Google AI Ultra.
- Turn on Workspace smart features in your account.
Tip: After you turn on Workspace smart features, it can take a few hours but may take up to 7 days for your first set of to-dos and topics to generate.
Open AI Inbox
- On your computer, open Gmail.
- In the left panel, click AI Inbox.
Tip: To refresh your list of to-dos and topics, at the top, click Refresh .
Review suggested to-dos
- On your computer, open Gmail.
- In the left panel, click AI Inbox.
- To open the original email, next to a to-do item, click View.
- To open related sources next to a to-do item, click Email.
- To mark a to-do item as done, click Mark done
.
- To manage your list, next to a to-do item, click More options
:
- Not interested: Remove the task from your list if you don't want to act on it.
- Good suggestion: Give positive feedback on the quality of the suggestion.
- Bad suggestion: Select this if the to-do is incorrect or poor quality.
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