Report delivery issues in Postmaster Tools

If your messages are incorrectly classified as spam or phishing, or they get rejected or temporarily fail to deliver, you can report a delivery issue in Postmaster Tools.

You can only report a delivery issue if:

• Your domain is verified and you are the owner.
• Your domain meets the requirements in our email sender guidelines.

Report a delivery issue

Important: Before you submit the form, make sure that the message you want to report is DKIM and SPF authenticated and that its “From” header domain matches the domain you use.

1. On your computer, sign in to Postmaster Tools.
2. At the bottom left, click Report delivery issue.
3. At the top, click the Domain menu.
4. Select the domain where you send emails from.
5. At the top right, click Create new report.
6. Enter the requested information in the form.
   • To automatically fill out the message details, click Get message info for me.
     1. Open the impacted message.
     2. Next to “Reply ,” click More Show original.
     3. Click Copy to clipboard.
     4. Paste it in the field.
     5. Click Get info.
7. Click Submit.

Track the status of your escalations

1. On your computer, sign in to Postmaster Tools.
2. At the top of the screen, select your domain.
3. At the bottom left, click Report delivery issue.
4. Under “Reported issues,” review the status of your current escalations.

Related resources

• Learn about the deprecation of the old Postmaster Tools interface
• Set up Postmaster Tools
• Postmaster Tools dashboards
• Sender requirements and Postmaster Tools FAQ